Ticketing FAQs

Festival Pass FAQs
Industry Series Pass FAQs
Screening 10-Pak FAQs
Screening 4-Pak FAQs

When do tickets go on sale?
Tickets for the 18th annual festival will go on sale through our website (powered by Uniiverse) at 8:00pm on Wednesday, October 8, 2014.

How do I get the student/senior price?
Order your tickets thru reelasian.com (powered by Uniiverse) and use the promo code STUSEN18. This code will get you:

  • 25% off of the Opening Gala ($15 instead of $20)
  • 20% off the Centrepiece Presentation, Closing Gala, and Richmond Hill Opening Night ($12 instead of $15)
  • 17% off Youth & Regular screenings ($9.96* instead of $12)

If you are buying tickets in person, identify yourself as either a student or a senior and we will apply the discount to your transaction. Please bring a current valid student ID – post-secondary and post-graduate students qualify!  Seniors over the age of 65 qualify for the discount, and you do not have to provide ID.

*For in-person sales only, student and senior discount tickets are $10 instead of $9.96 (the online system only uses percentages).

How do I use my promo code?
Promo codes (other than the one for students & seniors) can only be used for online advance sales thru reelasian.com (powered by Uniiverse).  Unless otherwise indicated, your code gets you the same percentage discount for all shows.  Promo codes are not valid for in-person/walk-up sales and cannot be used for the special presentations at the Japanese Canadian Cultural Centre or Aga Khan Museum.

What are the service fees for buying tickets?
Online advance purchases thru reelasian.com (powered by Uniiverse) are subject to a 5% service fee per item. Service fees are applied before any discount or promo code. For in-person walk-up sales during the festival, tickets are subject to a 5% service fee per item if you pay by credit card; cash sales are exempt from fees. Service fees are included for the Industry Series Pass.

Hey what happened to your passes and 4-Paks?

The Festival Pass and Screening 4-Pak are still around, they’re just no longer available for public purchase – please consider becoming a member at the Reel Supporter level or above. Reel Supporters get great front-of-the-line perqs, an invitation for you and a guest to the opening gala, 10 free tickets (max 2 per show) for the rest of the festival, plus discounts to select local restaurants. Visit our membership page for more details on the new and improved Reel Asian membership programme.

The Industry Series Pass is back and available for $45 ($35 for students/seniors). It includes up to four tickets to regular/youth screenings and free admission to the opening and closing gala parties. Visit the Industry Series pages for more details or click here for FAQs about the IS Pass.

Do you offer refunds?
The Reel Asian box office does not offer refunds. Please be sure of your choices before completing your purchases.

What happened to the Advance Box Office?
Reel Asian’s ticketing is now powered by Uniiverse, so you can buy all your tickets online and they will be transferred to your mobile device by email. You can display them on your mobile device at theatres (except at the Richmond Hill Centre for the Performing Arts), or print them out at home. Advance ticketing is no longer available at T.O. Tix.

Can I buy tickets through the Richmond Hill Centre for the Performing Arts?
Only for the Richmond Hill Opening Night show (Nov 15 at 7pm). Tickets for this show may be purchased in person at the RHCPA Box Office, located at 10268 Yonge Street, in Richmond Hill. They are open for walk-up sales Mondays through Saturdays, 10:00 AM-6:00 PM.  Tickets for this show may also be purchased online through rhcentre.ca; however, these tickets are outside of the Uniiverse system and must be either printed out at home or picked up in advance from the RHCPA Box Office.  Tickets purchased through rhcentre.ca will be available for advance pick-up 24hrs after their purchase.

Tickets for all Richmond Hill shows are available online through reelasian.com (powered by Uniiverse); however tickets purchased this way cannot be brought to the theatre doors at the RHCPA - bring your mobile device to Reel Asian’s Will-Call desk in the theatre lobby and we will provide you with paper tickets. For shows at SilverCity, you may continue to bring your Uniiverse tickets on your mobile device right to the theatre doors.

Can I buy tickets for your SilverCity shows through Cineplex?
No. Reel Asian’s ticketing system is powered by Uniiverse and is not compatible with Cineplex’s proprietary system. Advance tickets are available online through reelasian.com or in person during the festival at our Future-Day Sales desk. Same-day sales will not be available through SilverCity’s venue box office; please visit Reel Asian’s separate ticketing desk.

Where can I buy tickets for special presentations?
Ticketing for special presentations at the Japanese Canadian Cultural Centre (Nov 12 at 7pm) and the Aga Khan Museum (Nov 13 at 8pm) is being handled by our presentation partners. Ticketing is NOT available through Reel Asian; please visit the JCCC’s ticketing page here and the AKM’s website here for ticketing details. The gala presentation at the Aga Khan Museum includes access to the gallery’s permanent collections, a post-screening reception and a complementary beverage.

Where can I buy tickets in advance during the festival?
After the festival begins, you can buy tickets in advance for another day’s show from the Future-Day Sales desk at these venues: The Royal and Jackman Hall. The Future-Day Sales desk opens one hour before the first show of the day at that venue; and closes 20 minutes into the last show of the day at that venue.

I bought my tickets online. Where do I go to pick them up?
Tickets purchased through reelasian.com (powered by Uniiverse) will be sent to you by email and you can display them on your mobile device – Uniiverse is compatible with Passbook and all major mobile devices. No mobile device? No problem, you can print out your tickets at home. At the Richmond Hill Centre for the Performing Arts, you will not be able to scan your mobile device at the theatre door; please check-in at Reel Asian’s Will-Call desk in the theatre lobby.

Tickets for Richmond Hill shows purchased through rhcentre.ca will be available from the RHCPA box office 24 hours after purchase. Please note that these tickets are outside of the Uniiverse system and cannot be displayed on your mobile device; you must either pick them up from the RHCPA box office or print them out at home.

Where can I buy tickets to today’s shows?
Same-day sales may be made at each venue’s box office on the day of the show. Tickets will be transferred instantly to your mobile device by email, or we can provide you with a printed ticket if you do not have a mobile device. Venue box offices open one hour before each show and close 20 minutes into that show. Venue box offices only sell tickets to that day’s shows at that venue.

Can I still buy tickets online?
Tickets are on sale online (while supplies last) until 11:55PM on the night before the show. A limited number of tickets to each show will always be reserved for same-day sales at the venue, but we recommend buying early to avoid disappointment.

Can I still buy passes or screening multi-paks online?
Only the Industry Series Pass is available for purchase online, and only until 11:55PM on Saturday, November 8, 2014. Festival Passes and Screening 4-Paks are not available for public sale. Screening 10-Paks are a benefit of membership at the Reel Supporter level – find out how to become a Reel Supporter on our membership page.

Is it assigned seating?

Seating at Reel Asian is unassigned (open) – you may sit wherever you like; however, certain seats may be reserved by the festival for guests, sponsors, or other VIPs.

What about latecomers?

Please arrive no later than 15 minutes before the show’s scheduled start time. Ticketholders in the general admission line are admitted approximately 10 minutes before the programme begins. Latecomers arriving within the first 20 minutes of the show will be seated (subject to availability) at the festival’s discretion during a suitable break in the performance so as to minimize disturbance. After the first 20 minutes, or at the festival’s discretion at any time, the festival reserves the right to refuse to seat latecomers. The festival will not refund tickets to latecomers who have been refused entry.

Do babes-in-arms require tickets? What about strollers?
No, but we strongly encourage parents with very young children to consider whether your children are likely to disturb or otherwise prevent fellow audience members from enjoying their festival experience. If you are planning to bring a babe-in-arms, please see a front-of-house representative when you arrive.  All other children aged 3yrs and over must be ticketed and sit in their own seats.  Strollers must be vacated and may not block aisles or otherwise impair the operations of the theatre. Seats for patrons using wheelchairs may not be blocked or occupied by strollers.

Also, all festival audiences are subject the restrictions of the Ontario Film Review Board (OFRB), which enforces the age restriction laws set out in the Theatres Act of Ontario.  All festival films have been rated by the OFRB and those ratings are clearly listed in the programme guide and online film synopses. There are absolutely no exceptions; neither festival nor venue staff will acquiesce to breaking the law to accommodate your children so please be sure the film you want to bring your children to is rated to permit them entry.

Is there seating for people using wheelchairs?
All our screening venues have spaces for patrons using wheelchairs; however, not all screening venues are fully accessible in all facilities.  Information about accessibility is listed in our programme guide and on our website, or you may contact access@reelasian.com for further details.  Patrons using wheelchairs must purchase tickets, but the festival may, upon request and at their discretion, extend a free ticket to an accompanying support person.  Please advise a front-of-house representative upon arrival to coordinate seating arrangements.

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FESTIVAL PASS FREQUENTLY ASKED QUESTIONS

Where can I buy a Festival Pass?

Festival Passes are no longer available for purchase. Please consider becoming a member for great front-of-the-line perqs! Memberships start as low as $55 per year!

How do I use my Reel Asian Festival Pass?
Please arrive at the venue at least 30 minutes before the show’s scheduled start time. Present your pass at the Preferred Box Office (PBXO) desk at each venue to receive a ticket for the show. We will provide you with paper tickets – festival pass redemptions are incompatible with mobile devices. At any time after opening night, the PBXO can take care of any and all your ticketing needs for the entire festival at once. After you get your tickets, you may wait in the “Badges, Passes & Members” line – your lineup goes in first, at approximately 20 minutes before the show’s scheduled start time.

Are tickets guaranteed with the Festival Pass?
We keep aside a block of tickets at the PBXO desk and this block is shared among all the passholders on a first-come-first-served basis. Tickets are not guaranteed, but your chances are usually very good. The Festival Pass may now be used for future-day as well as same-day tickets, so your chances are now almost 100% guaranteed if you act early. If the PBXO runs out of tickets, passholders may join the ticket-buying line (or the rush line if the show has gone rush). Passholders may not jump the queue, but if there are tickets left when they get to the front of the line, they do not have to pay for them.

Can I get tickets for tomorrow’s shows with the Festival Pass?
Yes! Anytime after opening night, the Festival Pass can be used for future-day as well as same-day tickets! See Is the Festival Pass valid for Special Presentations? below.

How many tickets do I get with the Festival Pass?

You may redeem one ticket per show, including galas.

How do I use my Festival Pass at the Industry Series?
Your pass will get you into any Industry Series session for free, subject to availability.  Present your pass at the Industry Series Check-In Desk at least 10 minutes before the session’s scheduled start time. If the session requires pre-registration (consult the Industry Series pages for details about individual sessions), follow the procedures for that session; you must indicate you are a passholder in order to receive priority consideration. Unless otherwise noted, session fees are waived for passholders. Seating is limited at some sessions but passholders will be given priority access.

How do I use my Festival Pass at Parties?
Your pass gets you into the opening night & closing night parties for free. Admission is strictly subject to capacity and is NOT guaranteed. Line by-pass is controlled by the event venue and NOT regulated by Reel Asian so prompt arrival at parties is recommended to avoid disappointment. Your Festival Pass also gets you priority access into the Industry Series Happy Hours – 5-7pm on November 7 & 8 at Bar Italia. There will be free hors d’oeuvres, a cash bar, and plenty of opportunity for networking so bring enough business cards!

Is the Festival Pass valid for Special Presentations?
You may use your Festival Pass only at the special presentation at the Japanese Canadian Cultural Centre (Nov 12 at 7pm); however, availability is limited AND you may only redeem your pass for same-day tickets in person at the venue. Future-day (i.e. advance) tickets for this special presentation are not available at the Preferred Box Office. Advanced house entry privileges are not available at special presentations. We strongly recommend arriving at least 45 minutes before the scheduled start time of this special presentation in order to avoid disappointment. The Festival Pass is not valid at the special presentation at the Aga Khan Museum (Nov 13 at 8pm).

How early can I pick up tickets using my Festival Pass?
Visit the Preferred Box Office (PBXO) at any time after opening night to redeem your tickets for any eligible festival show. Ticketing is subject to availability and if you plan on using your Festival Pass for same-day tickets, we recommend arriving at least 30 minutes before the show’s scheduled start time. Passholders with tickets are let in approximately 20 minutes before the show. PBXO privileges expire 15 minutes before the show and any remaining tickets at that desk are subject to being returned to the venue’s public box office.

What if I get there late?

Passholders’ Preferred Box Office (PBXO) privileges expire 15 minutes before the show’s scheduled start time, and any unused tickets left at the PBXO are subject to being returned to the venue (public) box office, especially if there is a public rush line (i.e. the venue public box office has run out of tickets to sell). Passholders arriving less than 15 minutes before the show’s scheduled start time may be directed to the venue public box office (ticket-buying) line (or the rush line if the show has gone rush) if there are no more tickets at the PBXO desk. Passholders may not jump the queue, but if there are tickets left when they get to the front of the line, they do not have to pay for them.

Can I get a plus-one?
Festival Passes are designed for individual use. If you have a non-pass-holding friend and they already have a ticket, please speak to the outside theatre rep (the front-of-house staff member with a headset). We will try and let your friend stand with you in the passholders line so that you may go in together. This privilege is subject to the discretion of front-of-house staff and may be rescinded if abused. Alternately, you may save them a seat provided they already have a ticket and are standing in the ticketholders line. You may not save seats for people who don’t yet have tickets, especially if the show has gone rush.

What if a show has gone rush?

If you have arrived more than 15 minutes before the show’s scheduled start time, check the Preferred Box Office (PBXO) to see if there are still tickets left in the reserve block. If there are no tickets left in the reserve block, you should join the rush line. As tickets become released, the rush line will be served on a first-come-first-served basis. Passholders may not jump the queue, but if there are tickets left when they get to the front of the line, they do not have to pay for them.

Are my seats reserved?
No. Passholders are admitted to the screening approximately 20 minutes before the show begins – that’s 10 minutes before the general public is let in – so they may select their own “best seats”. Seating at Reel Asian is generally unassigned; however certain seats or sections may be reserved for guests, members, or other VIPs.

It’s cold and snowing out! Can I wait inside the lobby?
Depending on the venue, the lobby areas may not be able to accommodate people waiting to get into the next show. Please see a front-of-house staff member if you have mobility or other personal issues that make standing outdoors difficult for you. We will try to accommodate you as best we can but we ask for your understanding should we need to move you to avoid conflicting with venue operations and traffic flow.

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INDUSTRY SERIES PASS FREQUENTLY ASKED QUESTIONS

How much is an Industry Series Pass? Is it really worth it?
The IS Pass is the best deal in the festival for industry professionals or anyone wanting to get into the industry.  You get all the networking and professional development benefits of the Industry Series, plus access to some film screenings and parties.  Here’s what you get:

All together that’s more than $100 in value for only $45 ($94 in value for only $35 for students/seniors) and all service fees are included!  Certain restrictions apply so be sure to read this entire FAQ section.

Where can I buy an Industry Series Pass?
Industry Series Passes are available for online purchase through reelasian.com (powered by Uniiverse) from 8pm on Thursday October 8, 2014 until 11:55pm on Saturday, November 8, 2014. A voucher will be emailed to you and you can redeem it for an actual IS Pass either before or during the festival. See I bought my Industry Series Pass online. Where do I pick it up? below. Industry Series Passes are also available for in-person purchase from the Industry Series Check-in Desk throughout the Industry Series. See Can I buy an Industry Series Pass after the Industry Series has started? below.

I bought my Industry Series Pass online. Where do I pick it up?
Your voucher cannot be used at sessions or screenings; you must redeem it for an actual Industry Series Pass. Come to the Industry Series Check-in Desk to redeem your voucher. Display it on your mobile device or print out your voucher at home and bring that instead. The Industry Series Check-in Desk is open at every Industry Series session; however, IS Pass pickup is not available at the Live Pitch Finale session on the morning of Sunday, November 9. When the Industry Series Check-in Desk is not open, you may pick up your IS Pass through Guest Services; however, Guest Services is not set up to sell you an IS Pass.

Can I pick up my Industry Series Pass before the festival?
Yes. You may pick up your IS Pass during Pre-Festival Accreditation at the VMAC Gallery (401 Richmond St W, 4th floor outside suite 448) at the following dates and times:

  • November 4, 1pm-4pm
  • November 5, 4pm-7pm
  • November 6, 11am-2pm

There will be no walk-up IS Pass sales during Pre-Festival Accreditation – you must have already purchased your IS Pass online and you must bring your voucher on your mobile device or a print-out of your voucher.

Can I buy or pick up my Industry Series Pass at Opening Night?
No. Industry Series Pass pickup is not available from the White Tent on Opening Night (Thursday, November 6, 2014). If you plan to use your IS Pass for the Opening Night screening or the Opening Night Gala Party afterwards, you must pick up your IS Pass before the festival – see Can I pick up my Industry Series Pass before the festival?, above. IS Passes will not be available for sale on opening night. Please note that you will be limited to one (1) ticket per person per pass at galas and special presentations, even if you have more than one unpunched space available on your IS Pass.

Can I buy or pick up my Industry Series Pass at the Live Pitch Finale?
No. The Live Pitch Finale (Nov 9 at 10am) is free and open to the public so you don’t need your IS Pass to attend that session. No walk-up IS Pass sales at this session.

Can I buy an Industry Series Pass after the Industry Series has started?
Yes. In-person sales are available thru the Industry Series Check-in Desk on November 7 & 8 and from November 10-12. In-person sales must be made with exact change and in cash only. There are no in-person sales available on November 9. The price of Industry Series Passes sold after the Industry Series has started will not be pro-rated, so online advance purchases are recommended to maximize value. In-person sales are not available through Guest Services.

How do I use my Industry Series Pass at Sessions?
Present your IS Pass at the Industry Series Check-In Desk at least 10 minutes before the session’s scheduled start time. If the session requires pre-registration, follow the procedures for that session; you must indicate you are a passholder in order to receive priority consideration. Unless otherwise noted, session fees are included in your IS Pass purchase. Seating is limited as some sessions but passholders will be given priority access.

How do I use my Industry Series Pass at Screenings?
Your IS Pass includes four (4) punch-out spots. You may redeem these individually or all-at-once for same-day tickets to any regular, or youth screening in Toronto or Richmond Hill; one punch=one ticket. You may use your IS Pass at gala screenings and the special presentation at the Japanese Canadian Cultural Centre, but you will be limited to one (1) ticket per person per pass at these shows, even if you have more than one unpunched space available. Unpunched spaces have no cash value. You must present your IS Pass at the screening venue’s box office at least 20 minutes before the screening’s scheduled start time. Seating is strictly subject to availability and is NOT guaranteed. You can only use your IS Pass for same-day tickets, and remember that venue box offices only sell tickets for their own venue. Also see Is the Industry Series Pass valid for Special Presentations?, below.

How do I use my Industry Series Pass at Parties?
Your IS Pass includes complementary admission to the opening night & closing night parties. Admission is strictly subject to capacity and is NOT guaranteed. Line by-pass is controlled by the event venue and NOT regulated by Reel Asian so prompt arrival at parties is recommended to avoid disappointment. Your IS Pass also gets you priority access into the Industry Series Happy Hours – 5-7pm on November 7 & 8 at Bar Italia. There will be free hors d’oeuvres, a cash bar, and plenty of opportunity for networking so bring enough business cards!

Are tickets guaranteed with the Industry Series Pass?
Tickets redeemed on the Industry Series Pass are strictly subject to availability and are not guaranteed. There is no block of tickets reserved for IS Pass users so we recommend you arrive at the venue box office as soon as it opens, one hour before the show.

Once you get your tickets, you may wait in the “Badges, Passes & Members” line – your lineup goes in first, at approximately 20 minutes before the show’s scheduled start time. Seating at Reel Asian is generally unassigned; however certain seats or sections may be reserved for guests, members, or other VIPs.

Can I get tickets for tomorrow’s shows with the Industry Series Pass?
No, the IS Pass is designed to be redeemed only for same-day tickets. See Is the Industry Series Pass valid for Special Presentations? below.

How many tickets do I get with the Industry Series Pass?
You may redeem up to four (4) same-day tickets for any regular or youth show; one punch = one ticket. At galas & the special presentation at the Japanese Canadian Cultural Centre, you will be limited to one (1) ticket per person per pass, even if you have more than one unpunched space available on your IS Pass.

Is the Industry Series Pass valid for Special Presentations?
You may use unpunched spaces on your IS Pass only at the special presentation at the Japanese Canadian Cultural Centre (Nov 12 at 7pm); however, availability is limited AND there will be a limit of one (1) ticket per person per pass at this special presentation, regardless of the number of unpunched spaces you have remaining on your IS Pass.  Advanced house entry privileges are not available at special presentations. We strongly recommend arriving at least 45 minutes before the scheduled start time of this special presentation in order to avoid disappointment. The IS Pass is not valid at the special presentation at the Aga Khan Museum (Nov 13 at 8pm).

How early can I pick up tickets using my Industry Series Pass?
The venue box offices open one hour before the show’s scheduled start time. Ticketing is subject to availability and we recommend arriving at least 30 minutes before the show’s scheduled start time. Passholders with tickets are let in approximately 20 minutes before the show.

What if a show has gone rush?

Join the rush line. As tickets become released, the rush line will be served on a first-come-first-served basis. People with IS Passes may not jump the queue, but if there are tickets left when they get to the front of the line, they may use unpunched spaces on their IS Pass to pay for them.

Are my seats reserved?

No. Passholders are admitted to the screening approximately 20 minutes before the show begins – that’s 10 minutes before the general public is let in – so they may select their own “best seats”. Seating at Reel Asian is generally unassigned; however certain seats or sections may be reserved for guests, members, or other VIPs.

It’s cold and snowing out! Can I wait inside the lobby?

Depending on the venue, the lobby areas may not be able to accommodate people waiting to get into the next show. Please see a front-of-house staff member if you have mobility or other personal issues that make standing outdoors difficult for you. We will try to accommodate you as best we can but we ask for your understanding should we need to move you to avoid conflicting with venue operations and traffic flow.

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SCREENING 10-PAK FREQUENTLY ASKED QUESTIONS

How do I purchase a Reel Asian Screening 10-Pak?
Screening 10-Paks are not available for individual purchase, but are a benefit for Reel Supporters. Find out how to become a Reel Supporter on our membership page.

Can I redeem my 10-Pak for tickets in advance?
Yes, but only to a limit of two (2) tickets per show and provided you have enough unpunched spaces left on your 10-Pak to cover the number of tickets you wish to obtain.  See How do I use my 10-Pak during the festival?, below. Advance redemption is not available for special presentations – see Is the 10-Pak valid at Special Presentations?, below.

Can I use my 10-Pak just for Richmond Hill shows?
Yes, and if you are ONLY using it for Richmond Hill shows, we will waive the per-show limit. You may max-out your ten tickets in whichever way you want among the three Richmond Hill shows.

How do I use my 10-Pak during the festival?
Use any unpunched spaces on your 10-Pak at the Preferred Box Office (PBXO) to get same-day General Admission tickets to any regular or youth screening, subject to availability, to a maximum of two (2) tickets per any one show. The Screening 10-Pak is not valid for tickets to the opening gala, but is valid for the centrepiece, closing gala, and all three Richmond Hill screenings. Redemptions in Richmond Hill are exempt from the 2-ticket-per-show maximum, subject to availability. See Is the 10-Pak valid at Special Presentations? below.

What can I use my 10-Pak for?
Regular and youth screenings, the centrepiece, and the closing gala. 10-Paks cannot be used for the opening gala; however Reel Supporters get an invite to the opening gala for themselves and a guest as part of their membership benefits. See Is the 10-Pak valid at Special Presentations? below.

Is the 10-Pak valid at Special Presentations?
You may redeem unpunched spaces on your 10-Pak only at the special presentation at the Japanese Canadian Cultural Centre (Nov 12 at 7pm); however, availability is limited AND you may only redeem your 10-Pak for a maximum of two (2) same-day tickets in person at the venue. Future-day (i.e. advance) tickets for this special presentation are not available at the Preferred Box Office. Advanced house entry privileges are not available at special presentations. We strongly recommend arriving at least 45 minutes before the scheduled start time of this special presentation in order to avoid disappointment. The Screening 10-Pak is not valid at the special presentation at the Aga Khan Museum (Nov 13 at 8pm).

Are my tickets guaranteed with a 10-Pak?
Tickets redeemed on the 10-Pak during the festival are subject to availability. We keep aside a block of tickets at the Preferred Box Office (PBXO) desk and this block is shared among all people using 10-Paks, on a first-come-first-served basis. Tickets are not guaranteed, but your chances are usually very good. The 10-Pak may now be used for future-day as well as same-day tickets, so your chances are now almost 100% guaranteed if you act early. If the PBXO runs out of tickets, people using 10-Paks may join the ticket-buying line (or the rush line if the show has gone rush). You may not jump the queue, but if there are tickets left when you get to the front of the line, you can redeem unpunched spaces on your 10-Pak to get them.

There are no seats reserved for users of the 10-Pak, but members (and their guests) are admitted to the screening approximately 20 minutes before the show begins – that’s 10 minutes before the general public is let in – so they may select their own “best seats”. Seating at Reel Asian is generally unassigned; however certain seats or sections may be reserved for guests, members, or other VIPs.

Can I share the 10-Pak with friends?

Yes. The 10-Pak is transferable; however you may only redeem up to two tickets to any one show, and unpunched 10-Pak spaces have no cash value. Please note that your membership is not transferable.

Can I buy additional 10-Paks?

No. Since 10-Paks are a benefit of membership, you are limited to one 10-Pak per member.  If you require additional tickets, you may purchase them at a discounted rate using the member’s promo code, or consider upgrading your membership to become a Reel Patron or Reel Champion. Members at those levels have 2 reserved seats at every screening!

What happens if the show if sold out?
If a show is sold out and a rush line forms, join the rush line. You may not jump the queue, but if there’s a ticket available when you reach the front of the line, you can use unredeemed spaces on your 10-Pak to pay for it. The rush line is serviced on a first-come, first-served basis as tickets come available. There is no guarantee that everyone in the rush line will get tickets. Remember: Reel Patrons and Reel Champions have guaranteed seats at every show. Consider upgrading!

If I become a Reel Supporter after opening night, do I still get a Screening 10-Pak?
Yes! People who become Reel Supporters after opening night still get a 10-Pak but you will obviously have fewer shows at which to use it.  The price of membership is not pro-rated and you are still limited to a maximum of 2 tickets per any given show on your 10-pak, so don’t delay becoming a member too long!

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SCREENING 4-PAK FREQUENTLY ASKED QUESTIONS

How do I purchase a Reel Asian Screening 4-Pak?

Screening 4-Paks are promotional items given to contest winners, and are not available for individual purchase.

Can I redeem my 4-Pak for tickets in advance?

No. Screening 4-Paks are designed to be redeemed only for same-day tickets.  See How do I use my 4-Pak during the festival?, below.

Can I use my 4-Pak just for Richmond Hill shows?
Yes, and you may redeem your 4-Pak in whichever way you want among the three Richmond Hill shows.

How do I use my 4-Pak during the festival?
Use any unpunched spaces on your 4-Pak at the venue box office to get same-day General Admission tickets to any regular or youth screening, subject to availability, to a maximum of four (4) tickets per any one show. The 4-Pak is not valid for tickets to galas, the centrepiece presentation, or special presentations. The 4-Pak cannot be used for future-day tickets (i.e. in advance), only for same-day tickets.

What can I use my 4-Pak for?

Regular and youth screenings only, in Toronto and Richmond Hill. Screening 4-Paks cannot be used for galas, the centrepiece presentation, or special presentations.

Are my tickets guaranteed with a 4-Pak?
Tickets redeemed on the 4-Pak are strictly subject to availability and are not guaranteed. There is no block of tickets reserved for 4-Pak users so we recommend you arrive at the venue box office as soon as it opens, one hour before the show.

Once you get your tickets, you may join the General Admission ticketholders line and you will be let in approximately 10 minutes before the show. Seating at Reel Asian is generally unassigned; however certain seats or sections may be reserved for guests, members, or other VIPs.

Can I share the 4-Pak with friends?

Yes. The 4-Pak is transferable but unpunched spaces have no cash value.

Can I buy additional 4-Paks?
No. Screening 4-Paks are promotional items and not available for public sale.

What happens if the show if sold out?

If a show is sold out and a rush line forms, join the rush line. You may not jump the queue, but if there’s a ticket available when you reach the front of the line, you can use unpunched spaces on your 4-Pak to pay for it. The rush line is serviced on a first-come, first-served basis as tickets come available. There is no guarantee that everyone in the rush line will get tickets.