When do tickets go on sale?
Tickets for the 20th annual festival will go on sale through our website (powered by TIFF Ticketing) at 10:00 AM on Wednesday, October 12, 2016. You may also buy tickets for downtown shows at the Festival Box Office, hosted by TIFF Ticketing, at 350 King St W.
Where is the Festival Box Office, and when is it open?
The Festival Box Office is hosted by TIFF Ticketing and is located at the Steve & Rashmi Gupta Box Office in the TIFF Bell Lightbox, at 350 King St W. It is open 7 days a week from 10:00 AM to 10:00 PM, and offers order-by-phone services from 10:00 AM to 7:00 PM at 416-599-TIFF. A service charge will apply for orders placed by phone or over the internet. The Festival Box Office does not sell tickets to festival screenings in North York or Richmond Hill.
During the festival:
- The Festival Box Office sells tickets to shows at the TIFF Bell Lightbox right up until showtime.
- For shows at the Isabel Bader Theatre or Glenn Gould Studio, the Festival Box Office sells tickets up until 6:00 PM on the day of the show; after that, same-day tickets are only available at the venue.
- For Nov 12 (Saturday) shows at Jackman Hall, the Festival Box Office sells tickets up until 10:00 PM on Friday, November 11. Same-day tickets for Saturday shows at Jackman Hall are available at the venue starting at 10:00 AM.
- For the Nov 13 (Sunday) show at Jackman Hall, the Festival Box Office sells tickets up until 12:00PM on Sunday, November 13; after that, same-day tickets are only available at the venue.
How do I buy tickets to North York or Richmond Hill festival shows?
Tickets to North York and Richmond Hill festival shows are available exclusively through our presentation partners, starting 10:00 AM on Wednesday, October 12, 2016:
- For tickets to the partner presentations of My Dad & Mr. Ito (Thu 10 Nov at 7:00 PM) or Mixed Match (Tue 15 Nov at 7:00 PM), please contact the Japanese Canadian Cultural Centre. Tickets are $15 general admission; $12 for JCCC or Reel Asian members.
- For tickets to the partner presentation of Nari (Thu 17 Nov at 7:30 PM), please contact the Aga Khan Museum. Tickets are $30 and include access to the museum’s galleries and collections until 7:45 PM that day. No student or senior discounts are available for this presentation.
- For tickets to the partner presentations of Weeds on Fire (Sat 19 Nov at 3:30 PM) or My Egg Boy (Sat 19 Nov at 7:00 PM), please contact the Richmond Hill Centre for the Performing Arts. Tickets are $20 general admission (including service fees); $15 for Reel Asian members.
How do I get the student/senior price?
Students and seniors are entitled to a $2 discount off all regular prices for downtown shows, but you must buy your tickets in person at the Festival Box Office. In addition, shows that begin before 5:00 PM are free for students and seniors but you must claim your tickets in person at the Festival Box Office and there is a limit of two (2) free tickets per person per show. Students & seniors may also claim up to two (2) free tickets per person to the 3:30 PM screening of Weeds on Fire in Richmond Hill, but they must do so in person at the Richmond Hill Centre for the Performing Arts Box Office, during their operating hours.
The festival reserves the right to withdraw this privilege if it is being abused. Free tickets for students & seniors are subject to availability and are not guaranteed. When you are buying or claiming tickets in person, identify yourself as either a student or a senior and we will apply the discount to your transaction. Please bring a current valid student ID – post-secondary and post-graduate students qualify! Seniors over the age of 65 qualify, and you do not have to provide ID.
How do I use my promo code?
Promo codes cannot be used online. For advance sales, they can be used in-person or over-the-phone at the Festival Box Office. For same-day sales, they can be used in-person at each venue’s box office. Unless otherwise indicated, your code gets you the same percentage discount for all shows. Promo codes cannot be used for the partner presentations at the Japanese Canadian Cultural Centre or Aga Khan Museum. The special post-festival presentation at the OCAD University is free so promo codes do not apply.
When do service fees apply for buying tickets?
Advance sales thru reelasian.com (powered by TIFF Ticketing) or sales made by phone with the Festival Box Office are subject to $1 service fee per item. Service fees are applied after any discount or promo code. In-person walk-up sales during the festival are exempt from all service fees. Service fees apply to tickets purchased by members. Taxes are included in the price of all tickets. Service fees are included in pricing for shows at the Richmond Hill Centre for the Performing Arts.
Hey what happened to your passes and 4-Paks?
The Festival Pass and Industry Series Pass have been eliminated and the Screening 4-Pak is no longer available for public purchase – please consider becoming a member at the Reel Supporter level or above. Members get great front-of-the-line perqs, reserved seating, free tickets, plus discounts to select local restaurants. Visit our membership page for more details on the new and improved Reel Asian membership programme.
For our industry initiatives, please refer to the Reel Ideas programming section. Select sessions are ticketed; others are free to attend on a first-come, first-served basis (subject to capacity). Reel Ideas programming takes place at various downtown venues including the TIFF Bell Lightbox, The Glenn Gould Studio, and Jackman Hall.
Do you offer refunds?
The festival does not offer refunds. Please be sure of your choices before completing your purchases.
I bought my tickets online. Where do I go to pick them up?
Tickets purchased online or over the phone may be picked up from the Festival Box Office 24 hrs after your purchase is completed. You will receive an email with confirmation and pick-up details but this confirmation notice may not be used as a ticket. You must have a hard ticket to enter the theatre.
If you have not picked up your ticket ahead of time, it will be available from the Will-Call desk at the venue on the day of the show. The Will-Call desk ONLY holds day-of-show tickets so if your order spans shows over multiple days, we strongly recommend you claim your ENTIRE order from the Festival Box Office well in advance. Electronic ticketing for North York or Richmond Hill shows varies according to our presentation partners. Please enquire when you are making your ticketing purchases.
What happened to your e-ticketing?
Reel Asian’s ticketing for downtown shows is now powered by TIFF Ticketing, so e-tickets carried on your mobile device are not supported.
Where can I buy tickets for the special post-festival presentation at OCAD University?
The special post-festival presentation of Re:Orientations at OCAD University (Tue 6 Dec at 6:00 PM) is part of Culture Shifts, a new documentary series at OCAD University. Admission is free, subject to capacity, on a first-come/first-served basis. Reservations may NOT be made through Reel Asian.
Where can I buy tickets to today’s shows?
For shows at the TIFF Bell Lightbox, the Festival Box Office sells same-day tickets right up until showtime. For other downtown venues:
- At the Isabel Bader Theatre and Glenn Gould Studio, the venue box offices begins selling same-day tickets at 6:00 PM
- At Jackman Hall, the venue box office sells same-day tickets on Saturday at 10:00 AM, and Sunday at noon
For North York & Richmond Hill shows, same-day tickets are sold at their respective venues right up until showtime.
Can I still buy tickets online on the day of the show?
For shows at the TIFF Bell Lightbox, tickets are on sale online (while supplies last) right up until showtime. For other downtown venues:
- At the Isabel Bader Theatre and Glenn Gould Studio, tickets are on sale online (while supplies last) until 4:00 PM on the day of the show
- At Jackman Hall, tickets are on sale online (while supplies last) until 10:00 PM the night before the show.
For North York & Richmond Hill shows, tickets are on sale online (while supplies last) right up until showtime.
Is it assigned seating?
Seating at Reel Asian is unassigned (open) – you may sit wherever you like; however, certain seats may be reserved by the festival for guests, sponsors, or other VIPs.
What about latecomers?
Please arrive no later than 20 minutes before the show’s scheduled start time. Ticketholders in the general admission line are admitted approximately 10 minutes before the programme begins. Latecomers arriving within the first 20 minutes of the show will be seated (subject to availability) at the festival’s discretion during a suitable break in the performance so as to minimize disturbance.
Unclaimed will-call is subject to being resold 15 minutes after the show has begun. At this time, or at the festival’s discretion at any time, the festival reserves the right to refuse to seat latecomers. The festival will not refund tickets to latecomers who have been refused entry, nor will latecomers whose will-call has been resold be entitled to any compensation.
Do babes-in-arms require tickets? What about strollers?
No, but we strongly encourage parents with very young children to consider whether your children are likely to disturb or otherwise prevent fellow audience members from enjoying their festival experience. If you are planning to bring a babe-in-arms, please see a front-of-house representative when you arrive. All other children aged 3yrs and over must be ticketed and sit in their own seats. Strollers must be vacated and may not block aisles or otherwise impair the operations of the theatre. Seats for patrons using wheelchairs may not be blocked or occupied by strollers.
Also, all festival audiences are subject the restrictions of the Ontario Film Review Board (OFRB), which enforces the age restriction laws set out in the Theatres Act of Ontario. All festival films have been rated by the OFRB and those ratings are clearly listed in the programme guide and online film synopses. There are absolutely no exceptions; neither festival nor venue staff will acquiesce to breaking the law to accommodate your children so please be sure the film you want to bring your children to is rated to permit them entry.
Is there seating for people using wheelchairs?
All our screening venues have spaces for patrons using wheelchairs; however, not all screening venues are fully accessible in all facilities. Information about accessibility is listed in our programme guide and on our website, or you may contact email@example.com for further details. Patrons using wheelchairs must purchase tickets, but the festival may, upon request and at their discretion, extend a free ticket to an accompanying support person. Please advise a front-of-house representative upon arrival to coordinate seating arrangements.
How do I purchase a Reel Asian Screening 4-Pak?
Screening 4-Paks are promotional items given to contest winners, and are not available for individual purchase.
Can I redeem my 4-Pak for tickets in advance?
No. Screening 4-Paks are designed to be redeemed only for same-day tickets. See How do I use my 4-Pak during the festival?, below.
How do I use my 4-Pak during the festival?
Use any unpunched spaces on your 4-Pak at the venue box office to get same-day General Admission tickets to any regular or youth screening, subject to availability, to a maximum of four (4) tickets per any one show. The 4-Pak cannot be used for future-day tickets (i.e. in advance), only for same-day tickets.
What can I use my 4-Pak for?
Regular and youth screenings only, in downtown Toronto. Screening 4-Paks cannot be used for galas or partner presentations in North York or Richmond Hill.
Are my tickets guaranteed with a 4-Pak?
Tickets redeemed on the 4-Pak are strictly subject to availability and are not guaranteed. There is no block of tickets reserved for 4-Pak users so we recommend you arrive at the venue box office as soon as it opens. Once you get your tickets, you may join the General Admission ticketholders line and you will be let in approximately 10 minutes before the show. Seating at Reel Asian is generally unassigned; however certain seats or sections may be reserved for guests, members, or other VIPs.
Can I share the 4-Pak with friends?
Yes. The 4-Pak is transferable but unpunched spaces have no cash value.
Can I buy additional 4-Paks?
No. Screening 4-Paks are promotional items and not available for public sale.
What happens if the show if sold out?
If a show is sold out and a rush line forms, join the rush line. You may not jump the queue, but if there’s a ticket available when you reach the front of the line, you can use unpunched spaces on your 4-Pak to pay for it. The rush line is serviced on a first-come, first-served basis as tickets come available. There is no guarantee that everyone in the rush line will get tickets.