BUYING TICKETS IN ADVANCE – FESTIVAL BOX OFFICE
Advanced tickets for Toronto shows go on sale at 10:00 AM on October 13, 2017 and are available through the following:
- in person at TIFF Bell Lightbox box office
(350 King St W • Mon-Sun, 10:00 AM – 10:00 PM)
- By phone at (416) 599-TIFF (Mon-Sun, 10:00 AM – 7:00 PM)
BUYING TICKETS ONLINE
Online sales begin at 10:00 AM on October 13 through reelasian.com (powered by TIFF Ticketing).
- for shows at TIFF Bell Lightbox, online sales continue right up until showtime.
- for shows at Isabel Bader Theatre, online sales continue until 6:00 PM. Buy in person at the venue after that.
- for shows at The Commons, online sales end at 10:00 PM the night before the show. Buy in person at the venue after that.
- for shows at the Japanese Canadian Cultural Centre, tickets are available exclusively through our presentation partner: www.jccc.on.ca
- for shows at Innis Town Hall, admission is free but tickets must be reserved through the Asian Institute’s system: munkschool.utoronto.ca/events/
Tickets purchased online can be picked up at the Festival Box Office 24 hours after purchase. For shows at TIFF Bell Lightbox, you may carry your e-tickets on your mobile device. Please be sure to download your tickets (with a bar code) completely to your device. All tickets expire 15 minutes before scheduled show time, subject to the discretion of the festival.
For a step-by-step guide to purchasing tickets online, visit our How To Buy Tickets? page.
BUYING TICKETS IN PERSON
Walk-up sales are available from the venue box offices as follows:
- for shows at the TIFF Bell Lightbox, walk-up sales are available from the Festival Box Office right up until showtime.
- for shows at the Isabel Bader Theatre, walk-up sales are available on the day of the show starting at 6:00 PM.
- for shows at The Commons, walk-up sales are available on the day of the show starting at 10:00 AM
- for shows at the Japanese Canadian Cultural Centre, walk-up sales are available on the day of the show starting an hour before show time.
- for shows at Innis Town Hall, same-day tickets are subject to availability on a first-come, first-served basis
BECOME A REEL ASIAN MEMBER
Reel Asian is a registered not-for-profit cultural organization that advocates for Asian representation through media arts. Become a member and be part of the Reel Asian family.
- FRIEND ($60) New to Reel Asian? Enjoy the member price for festival screenings and events, get invited to VIP events and eat at partnered restaurants with discounts
- SUPPORTER ($150) The most popular membership level at Reel Asian. Access to gala screenings, member-only box office and eight (8) festival tickets.
- CHAMPION ($500) Enjoy reserved seats, 20 festival tickets, exclusive opportunities to meet VIP guests and a $170 partial tax receipt
- PATRON ($1000) Premium package of over 30 tickets at the festival, year-end donor report, and a $480 partial tax receipt.
To sign up, visit reelasian.com/membership or the membership table at festival screenings and events.
When do service fees apply for buying tickets?
Advance sales thru reelasian.com (powered by TIFF Ticketing) or sales made by phone with the Festival Box Office are subject to $1 service fee per item. Service fees are applied after any discount or promo code. In-person walk-up sales during the festival are exempt from all service fees. Service fees apply to tickets purchased by members. Taxes are included in the price of all tickets.
Do you offer refunds?
The festival does not offer refunds. Please be sure of your choices before completing your purchases.
Can I still buy tickets online on the day of the show?
For shows at the TIFF Bell Lightbox, tickets are on sale online (while supplies last) right up until showtime. For other downtown venues:
- At the Isabel Bader Theatre and Glenn Gould Studio, tickets are on sale online (while supplies last) until 4:00 PM on the day of the show
- At Jackman Hall, tickets are on sale online (while supplies last) until 10:00 PM the night before the show.
For North York & Richmond Hill shows, tickets are on sale online (while supplies last) right up until showtime.
Is it assigned seating?
Seating at Reel Asian is unassigned (open) – you may sit wherever you like; however, certain seats may be reserved by the festival for guests, sponsors, or other VIPs.
What about latecomers?
Please arrive no later than 20 minutes before the show’s scheduled start time. Ticketholders in the general admission line are admitted approximately 10 minutes before the programme begins. Latecomers arriving within the first 20 minutes of the show will be seated (subject to availability) at the festival’s discretion during a suitable break in the performance so as to minimize disturbance.
Unclaimed will-call is subject to being resold 15 minutes after the show has begun. At this time, or at the festival’s discretion at any time, the festival reserves the right to refuse to seat latecomers. The festival will not refund tickets to latecomers who have been refused entry, nor will latecomers whose will-call has been resold be entitled to any compensation.
Do babes-in-arms require tickets? What about strollers?
No, but we strongly encourage parents with very young children to consider whether your children are likely to disturb or otherwise prevent fellow audience members from enjoying their festival experience. If you are planning to bring a babe-in-arms, please see a front-of-house representative when you arrive. All other children aged 3yrs and over must be ticketed and sit in their own seats. Strollers must be vacated and may not block aisles or otherwise impair the operations of the theatre. Seats for patrons using wheelchairs may not be blocked or occupied by strollers.
Also, all festival audiences are subject the restrictions of the Ontario Film Review Board (OFRB), which enforces the age restriction laws set out in the Theatres Act of Ontario. All festival films have been rated by the OFRB and those ratings are clearly listed in the programme guide and online film synopses. There are absolutely no exceptions; neither festival nor venue staff will acquiesce to breaking the law to accommodate your children so please be sure the film you want to bring your children to is rated to permit them entry.
Is there seating for people using wheelchairs?
All our screening venues have spaces for patrons using wheelchairs; however, not all screening venues are fully accessible in all facilities. Information about accessibility is listed in our programme guide and on our website, or you may contact email@example.com for further details. Patrons using wheelchairs must purchase tickets, but the festival may, upon request and at their discretion, extend a free ticket to an accompanying support person. Please advise a front-of-house representative upon arrival to coordinate seating arrangements.