Reel Asian is hiring!

We are looking for a Box Office Coordinator to help implement the box office and ticketing aspects during the festival!  This is a paid seasonal contract position reporting to Reel Asian’s Operations Manager.  Contract begins mid-September and ends after the November festival.

Responsibilities Include:

Box Office Planning & Implementation

  • Participate as required in establishing ticket allocations
  • Create and manage yearly TicketWeb set-up (change custom text, pass & pak items, rotator images, etc)
  • Create and manage TicketWeb events for that year’s programming (import one-liners, process film stills, link to website & YouTube, etc)
  • Assist the OM with creating & implementing VBXO & PBXO report sheets
  • Produce the yearly screening vouchers
  • Manage the BXO validation stamps
  • Set up BXO supplies & equipment (VBXO rolly, screening folders, PBXO tub, BXO stationery unit)
  • Assist the OM in recruiting, training, and scheduling BXO key staff & volunteers
  • Support the director of marketing and other staff in implementing the Reel Asian Gives Thanks promotion
  • Coordinating pre-fest ticket printing with other staff departments (e.g. sponsor block tickets, pre-defined blocks, etc)

Box Office Operations

  • Operate the box office for pre-festival screenings as applicable.
  • Supervise & expedite set-up & operations of same-day sales at each venue during the festival
  • Liaise with the festival logistics assistant to receive the overnight will-call from T.O. Tix
  • Troubleshoot customer service issues pertaining to box office or ticketing
  • Take responsibility for floats and cashout of BXO (with OM or ED)
  • Sign off on VBXO/FBXO report sheets
  • Clean up, restock, and put away BXO supplies & equipment after the festival
  • Assist the OM with compiling box office statistics for the BXO top sheet
  • Participate in festival post-mortems and prepare a final report

Skills Required:

  • Proficiency with the Macintosh computing platform and MacOS-X, Excel, MSWord required
  • Previous box office and cash handling experience required, ideally in a film festival environment (please provide references)
  • Familiarity with TicketWeb a definite asset
  • Good communication and customer service skills, friendly attitude and professional demeanour

Time Commitment

  • 2 day per week starting mid-September
  • 3 days per week in October
  • 5 days per week in November through the end of festival
  • 1 day per week after the festival through mid-December

If you are interested, please send your resume and references to by September 4, 2012.  All applications will be reviewed but only those selected for interviews will be contacted.