Below is a list of the most frequently asked questions on Reel Asian membership. Should you have any questions that this page does not offer answers, please contact firstname.lastname@example.org or give us a call at 416 703 9333 ext. 886. We are always here to help.
How do I purchase a Reel Asian membership? How much does it cost?
There are two ways to purchase a Reel Asian membership:
Online: fill out the online form at reelasian.com/membership and pay via with your credit card
Note that the online check out terminal is powered by Paypal. However, you do not require a Paypal account in order to check out.
In person: visit the membership table during the festival or at year-round Reel Asian events, fill out a membership form and pay in person.
Starting at $60, a Reel Asian membership grants you access to ticket discounts, VIP event invitations and many more benefits. Please refer to the membership benefit grid for the benefits and pricing for each level of membership at Reel Asian.
Once I purchase my membership, what happens next?
Within 24 hours of purchasing your Reel Asian membership, you will get an email confirmation from the membership staff and inform you how to pick up your member badge and redeem other benefits.
Within 48 hours of purchasing, your membership badge will be ready for pick-up at the TIFF Bell Lightbox (Gupta box office, first floor, 350 King Street W.) and you will be able to redeem the ticket benefits attached to your membership.
Note that if you chose to opt out from ticket benefits when purchasing your membership, you will not be receiving any complimentary tickets.
Do I get a tax receipt with my membership at Reel Asian?
Most members at Reel Asian are eligible for a tax receipt. Different levels of members receive tax receipts at different values. Please refer to the membership benefit grid to check the tax receipt you are eligible for. Tax receipts will be issued electronically and sent via email by March 2018.
If you would like to donate to Reel Asian without getting a membership and receive a tax receipt instantly, please visit www.reelasian.com/donate
When will my membership be valid until?
Depending on when you sign up as a Reel Asian member, your membership expiry date will vary:
If you sign up/renew from now to before the Centrepiece Presentation at the 2017 Festival (November 12, 2017): your membership is valid from the moment you receive a confirmation email to October 1, 2018. That is, your membership is applicable for festival 2017.
If you sign up/renew at or after the Centrepiece Presentation (November 12, 2017) at the 2017 festival: your membership would be valid from November 19, 2017 (after festival 2016) to December 31, 2018. That is, your membership will be applicable for festival 2018.
When/where can I pick up my member badge? What do I need my member badge for?
Before the festival begins, all member badges are available for pick-up at the TIFF Bell Lightbox Gupta Box Office (first floor, 350 King Street W.). Should you encounter any issue picking up your badge, please call Reel Asian office at 416 703 9333. Your membership badge entitles you to exclusive festival benefits, including the Member-only Box Office, Complimentary Festival Tickets, and Invitations to our events.
Do I have access to the member only box office? If so, how do I use it?
Reel Asian members from the Supporter ($150) level and up have access to the member only box office for downtown screenings and events. The member only box office will open on October 7, 2016, 4 days before the public box office opens. If you are eligible for using the member only box office, by the evening of October 6, you will receive your membership # in your email. For details on how to redeem your tickets or purchase tickets with member price, please refer to the following two questions.
The member only box office does not include shows taking place in North York and Richmond Hill.
How do I redeem my complimentary festival tickets included in my membership?
Tickets to all downtown screenings (including regular screenings and Gala screenings): Call the Lightbox box office at 416-599-8433 OR order in person at the Bell Lightbox box office at 350 King Street W.. Please provide the box office staff with your full name, your Reel Asian membership account number and a photo ID to verify your membership.
You cannot claim the complimentary tickets attached to your Reel Asian membership online. However, you can purchase tickets with the member discount online. See the next question for detail instruction on how to purchase tickets with the member discount.
Tickets to North York screenings:
Reserve through the Reel Asian staff by emailing email@example.com or calling 416 703 9333 ext. 886. The deadline to reserve tickets is Monday November 6, 2017.
How do I purchase tickets with the member price?
For any presentation or ticketed Reel Idea events downtown (Isabel Bader Theatre, Glenn Gould Theatre, TIFF Bell Lightbox, AGO Jackman Hall), you have the following three options:
Online: visit the member ticket purchasing page to buy tickets online with the member price. The page link will be sent to you directly via email by Reel Asian membership.
In person: visit the Festival Box Office at Bell Lightbox (350 King Street W.), show your Reel Asian member badge and buy tickets in person.
On the phone: call 416-599-8433, provide the Lightbox Box Office staff with your name, Reel Asian membership level and membership number and purchase tickets on the phone.
For Richmond Hill screenings, please use the member discount code to purchase member price tickets online at rhcentre.ca. The discount code will be sent directly to your email by Reel Asian membership.
There is no member discount for screenings in the Japanese Canadian Cultural Centre and the Aga Khan Museum.
How do I get invited to VIP events year round and exclusive opportunities to meet filmmakers and guests?
Prior to the festival and throughout the year, you will receive email invitations to VIP events and exclusive opportunities to meet filmmakers and guests. These events include but are not exclusive to:
- Lunar New Year Fundraiser (usually take place in January or February)
- May Film Showcase
- Reel Asian TIFF Reception (September)
- Reel Asian Festival Launch Party (October)
If you have not been receiving emails from Reel Asian membership, please make sure to check whether these emails have automatically bounced to your Spam or Junk mailbox before contacting us.
How do I receive complimentary tickets to year-round Reel Asian co-presentations hosted by other festivals and organizations?
As a member, you will receive regular member e-newsletter that includes offers to year-round Reel Asian co-presentations. The ticket offers are claimed on first come first basis via firstname.lastname@example.org. Please keep an eye out for the member e-newsletter, and if you find that you are not receiving any e-enewsletter, please contact us via email@example.com asap.