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Tickets go on sale at 10:00 AM on Thursday October 15. Digital film screening tickets are available until 11:59 PM on Tuesday, November 17 – ticket sales for digital film screenings stop 48hrs before the festival ends. Tickets for live events – panels, artist talks, our Scarborough Live Script Read – are sold right up until the start time of the event.
Films become unavailable to watch at 11:59 PM on Thursday, November 19. In order to guarantee that the last purchasable ticket has a 48-hour watch window, we are stopping ticket sales at 11:59 PM on Tuesday, November 17. This will ensure that everyone who can purchase a ticket will have 48 hours to complete their viewing of the films.
Tickets to live events happening in the last 48 hours of the festival – like our Scarborough Live Script Read or our Reel Ideas • Codes of Contact Panel, of course, will still be available for sale right up until the start time for the live event. The 48-hour watch window only applies to digital screenings that can be watched asynchronously.
Click the Buy Tickets link on the right-hand side of the film listing or visit “Box Office”. Short titles are organized into programmes that are meant to be watched all together. A window will pop up over our website from Elevent, our ticketing partner. Follow the on-screen instructions.
Click the link in your Virtual Access email and you will be taken to our CineSend portal. Or, you can go to watch.reelasian.com and enter the 9-digit access code that is included in the Virtual Access email.
Yes. You can give them the 9-digit voucher code you will get in the Virtual Access email for them to log in to watch.reelasian.com. The 9-digit code (and the link in the Virtual Access email) can only be redeemed once.
In your ticket confirmation email, you will see instructions for “Ticket Holders”. If there is a live event included with your screening, a “Live Event” button will appear on the play page on watch.reelasian.com. Click it just before the live event is set to begin. We encourage you to participate in the live event using the chat function to ask questions. If you miss the live event, it will be uploaded to the portal as bonus content on the play page. Check out the Live Events Listing page for the schedule and video tutorial.
Go to watch.reelasian.com and enter your email and password under “Member Login”. You will see all the festival selections and can watch them in unlimited video-on-demand. You also have participant-level access to all the Reel Ideas sessions – which means you can chat and ask questions of the presenters. Reel Ideas sessions are appointment-viewing only and are scheduled at specific dates and times. Navigate to one that is about to start and click on the “Live Event” button.
Your Industry Tier pass comes with five vouchers for digital screenings. Simply navigate to the screenings you want to use your vouchers for, click Buy Tickets and login to Elevent using the email associated with your purchase (or the email at which you were invited to receive a complementary pass). Redeem your voucher following the on-screen instructions. If you are redeeming during the festival, you can click on the link in the window to watch right away, or if you are redeeming in advance, you will get an email with a link that you can click on once the film becomes available.
Your Industry Tier pass also comes with participant-level access to all Reel Ideas sessions – which means you can chat and ask questions to the presenters. Reel Ideas sessions are appointment-viewing only and are scheduled at specific dates and times. To access a Reel Ideas session, log in at watch.reelasian.com with your email and password under “Member Login” just ahead of the scheduled session time. You will see all the Reel Ideas sessions; navigate to the one about to start and click on the “Live Event” button.
Your Reel Ideas pass gives you participant-level access to all Reel Ideas sessions – which means you can chat and ask questions to the presenters. Reel Ideas sessions are appointment-viewing only and are scheduled at specific dates and times. To access a Reel Ideas session, log in at watch.reelasian.com with your email and password under “Member Login” just ahead of the scheduled session time. You will see all the Reel Ideas sessions; navigate to the one about to start and click on the “Live Event” button.
We acknowledge that certain communities face economic barriers to access. We have set aside 10% of our available tickets at a lower price to improve access to ticketing. These tickets are available for $3.99 + $1.00 service charge for a total of $4.99. Quantities are limited so we ask that you only claim one of these tickets if you identify as one of these communities:
You will receive an email confirmation from Elevent, as well as a Virtual Access email an hour before the film becomes available. Since almost all of our films become available at 10:00 AM on November 12, if you have bought tickets to several different films, you will receive multiple Virtual Access notices at 9:00 AM on November 12.
Films will be available starting 10:00 AM on Thursday, November 12. If you buy tickets after this, you can click the link to be taken immediately to our Cinesend portal where you will be able to watch the film.
The exception is the Opening Night film, Down A Dark Stairwell. This film will be available only from 7:00 PM on Thursday, November 12 until 6:59 PM on Friday, November 13.
In general, you have 48hrs to complete your film watching after you click the link; however if you click the link within the last 48hrs of festival film availability (i.e. after 11:59 PM on Tuesday, November 17, 2020), you will have less than 48hrs to start watching the film.
The opening night film is only available for a 24hr period, from 7:00 PM on Thursday, November 12, 2020 to 6:59 PM on Friday, November 13, 2020. We recommend clicking to watch the film as soon as it becomes available so you can participate more meaningfully in the live Q&A happening at 8:45 PM on November 12.
As long as you start watching the film while it’s still available, you won’t be cut off even if your watch time goes past 11:59 PM on November 19, 2020. HOWEVER, if you pause the film after it becomes unavailable, you will NOT be able to restart.
The opening night film will become unavailable after 6:59 PM on Friday, November 13, 2020; all other films become unavailable after 11:59 PM on Thursday, November 19, 2020.
Everyone has the right to fair and equitable treatment. We endeavour to bring people together in a safe environment.
This code of conduct will apply to all who attend and participate in any of Reel Asian’s programming. Everyone, including staff, members, volunteers, invited delegates and members of the public, has the right to express their opinions free of harassment, discrimination, sexism, and threatening or disrespectful behaviour—either in-person or online—from others. This could include but is not limited to:
offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, physical acts, disability, physical appearance, race, ethnicity, national identity or religion;
sustained disruption of talks or other events;
We reserve the right to refuse entry or revoke accreditation to Reel Asian events and venues including online spaces that Reel Asian hosts without notice for those who engage in such conduct. Staff are always present and identify themselves at the beginning of each online event. If you experience a violation of this Code of Conduct at the Festival, please alert staff immediately and it will be handled in a respectful and swift manner. Concerns can also be sent to firstname.lastname@example.org.
Yes, but because we use different service providers, you have to check out separately. Our merch store uses Shopify while our ticketing service is powered by Elevent – they each have their own shopping cart.
Your Shopify cart with merch items will appear on the right-hand side of the screen and use this symbol:
Your Elevent cart with tickets will appear either in the upper-right of your screen using this symbol:
or in the lower-right of your screen using this symbol:
Upon checkout, you must input your 9-digit code under the EXTRA CODE field on Elevent. If you don’t have an Elevent account set-up, please follow instructions in our How to Virtual Festival Guide under Sponsor Journey section.
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
Windows 7, Windows 8.1 or Windows 10.
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
Mac OSX 10.12 or later.
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.
Yes, you can watch content using Chrome on Android 6.0 or later.
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.
You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand side of the player.
If you have AppleTV, simply search “Reel Asian” in the search bar and you’ll find us. Open the app and click download. Once downloaded, you will be redirected to the home screen where you can enter your voucher code for your film, or login under “Member Login” if you hold an Insiders Tier Pass.
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.
Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.
As per request of our distributors, all digital screenings for the festival are geo-blocked to Canada. Using a VPN connection may prevent you from streaming the film, as it attempts to circumvent the platform’s geo-blocking features. If you are experiencing issues, please disconnect from your VPN and connect to your regular network instead.
Yes. If you do not have a wireless method to view the screening on your TV, you can plug an HDMI cable from your computer, laptop, or mobile device into your TV’s HDMI port.
Some older Apple devices and browsers such as Safari and Internet Explorer have third-party security plug-ins or extra security features enabled that cause issues when purchasing tickets on our website. If you’re experiencing problems adding a ticket to your cart in the pop-up window on our website, you can go directly to our ticketing homepage on Elevent by clicking here. You can use the search bar to find the specific event or film you wish to purchase tickets for. Follow the on-screen prompts on the right-side ‘Shopping Cart’ window.