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Visit our year-round event calendar here to see what’s coming up.

Festival Tickets

To see our full festival programming, please visit the official festival schedule.

Individual Tickets

Opening Night Gala | $25.00 + $1.50 service fee = $26.50 
Our Opening Night presentation is the in-person screening of ISLANDS on November 10 at 7:30pm at the Hot Docs Ted Rogers Cinema. Tickets can be purchased from the Hot Docs Ted Rogers Cinema Box Office.

Digital Screenings | $8.49 + $1 service fee = $9.49
Tickets to individual features, mid-length, special presentations, or shorts programmes

Reel Ideas | $2.99 + 50¢ service fee = $3.49
Panels or workshops designed for professional development and interdisciplinary discussions on media art

To purchase individual digital screening tickets, visit the film index, click the title of the film and select ‘Buy Tickets’. You will be redirected to an Elevent generated pop-up window. Follow on-screen instructions to complete your purchase.  You can see your cart by clicking on the red ticket stub icon at the bottom-right corner of the page.

Discount Tickets

We acknowledge that certain communities face economic barriers to access. We have set aside 10% of our available tickets at a lower price to improve access to ticketing. Quantities are limited so we ask that you only claim one of these tickets if you identify as one of these communities:

Student | $3.99 + 50¢ service fee = $4.49
Currently enrolled in an educational institution, including post-secondary students and mature students; or a self-identified participant in an alternative school outside of the traditional school system

Senior | $3.99 + 50¢ service fee = $4.49
An individual aged 65 years or older, on a fixed income or retired

Arts Worker | $3.99 + 50¢ service fee = $4.49
Someone whose primary income is derived from the practice, creation, or curation of art in any discipline, including arts administrators

Un(der)waged | $3.99 + 50¢ service fee = $4.49
Anyone whose income is non-existent, inconsistent, or precarious; including gig workers and those working in the underground economies, or those whose labour is not recognized by a wage

To purchase tickets, click the title of the film and select ‘Buy Student • Senior • Arts Worker • Un(der)waged Tickets’. You will be redirected to an Elevent generated pop-up window. Follow on-screen instructions to complete your purchase.  You can see your cart by clicking on the red ticket stub icon at the bottom-right corner of the page.

Ticket Packages

Five for 25 Package | $25.00 + $2.50 service fee = $27.50 | NEW!
To commemorate our 25 years, take advantage of our five (5) digital voucher bundle for $25. That’s a 40% discount off individual tickets! Vouchers are redeemable for digital screening presentations. Buy now!

Industry Access Package | $39.99 + $2.50 service fee = $42.49
Designed for members of the film & television or media arts industries, this package provides six (6) vouchers redeemable for digital screenings, plus complimentary access to all our Reel Ideas panels & workshops. Buy now!

Festival Passes

Insiders Access Pass | $49.99 + $2.50 service fee = $52.49 PRICE REDUCED! – $22.50 + $2.50 service fee = $25.00 
Your one-stop shop do-it-all pass! Get unlimited VOD (video-on-demand) access to all our digital screenings, plus complimentary access to all our Reel Ideas panels & workshops. Now with 2-day extended VOD access to all festival screenings until 11:59pm Nov 21st! Buy now!

Shorts Access Pass | $29.99 + $2.50 service fee = $32.49 | NEW!
For those looking to experience an eclectic array of short films! Get unlimited VOD (video-on-demand) access to all our shorts digital screenings. Buy now!

Reel Ideas | $9.99 + $1 service fee = $10.99
Includes complimentary access to only our Reel Ideas panels & workshops designed for professional development. Buy now!

Wee Asian Pass | FREE | NEW!
Enjoy complimentary access to our Wee Asian programme. Dedicated to celebrating creativity, wonder, and self-expression for audiences of all ages. Get now!

As a member, you’ll make the most of the ten days we’ve got programmed for you. Experience the best of Asian cinema, while enjoying some exclusive perks, by signing up today here.

You may purchase anytime up until November 9th at 11:59PM EST to enjoy 2021 festival benefits.

In-Theatre Screening FAQ

Ticketing is facilitated by the Hot Docs Ted Rogers Cinema Box Office.

Tickets are:

  • $25 General Admission + $1.50 service charge = $26.50
  • Reel Asian Members:
    • Partners, Champions, Patrons: $15 + $1.50 service charge = $16.50
    • Friends, Supporters: $18.75 + $1.50 service charge = $20.25

Please note that the Hot Docs Ted Rogers Cinema is a scent-free environment. Please be considerate of staff and patrons who may have allergies and/or chemical sensitivities by avoiding perfume, cologne, and other scented products.

No. Seating is strictly assigned. Seat changes will not be permitted to preserve minimal social distancing. All guests will automatically have at least one “buffer seat” built in between them and other attendees. Guests are required to sit in their reserved seat for the duration of the movie, and not sit in empty seats or rows.

Yes. Proof of full vaccination is required – either through the Province of Ontario’s enhanced certificate with a QR code, or a receipt from the Ministry of Health showing a second vaccination dosage administered before Oct 27, 2021. In addition, you must bring government-issued photo identification that shows your date of birth (e.g. Driver’s license, green Health card, Passport). Persons failing to provide proof of full vaccination OR valid photo identification will not be admitted.

Valid proofs of COVID-19 vaccination:

  •  Ontario Ministry of Health 2nd Dose Administration Receipt
  • Federally Issued Vaccine Passport
  • Provincially Issued Vaccine Certificate from Quebec, Manitoba or British Columbia
  • Receipt of vaccine administration from other provincial ministries of health
  • Proof of vaccination from outside of Canada that has been uploaded digitally in ArriveCAN

Proof issued must show that the visitor has received two doses of one of the following federally approved vaccines: Pfizer-BioNTech, Moderna, AstraZeneca/COVISHIELD, or Janssen/Johnson & Johnson (1 dose only).

In accordance with Toronto Public Health guidelines, all guests are required to wear a mask that covers their mouth, chin and nose at all times. Masks may be removed briefly while seated to eat and drink, but the venue asks that you keep it on otherwise.

Signage reminding guests to ensure physical distancing will be available in common areas throughout the building, including in the auditorium, concessions and washrooms.

We ask that all guests not lining up for concessions, find their seats immediately in order to keep the lobby clear. Guests will be asked to leave the cinema after the screening. To minimize crowding, please exit the Cinema row by row.

All ticketing is done electronically, and non-ticketed guests are meticulously logged with when they are in the building. In the event any staff, volunteers or patrons report testing positive for COVID-19, the venue will immediately take action by finding out when, over the last 14 days, this individual was in the building. Ticket holders in attendance that day will be notified by email and urged to get tested. The venue requires all staff and volunteers who come in contact with an infected person to get tested for COVID-19 before returning to work.

No. The digital screening is separately ticketed. If you have purchased a ticket to the in-theatre screening and end up missing the event for some reason, please contact boxoffice@reelasian.com and we may, at our discretion, provide you with a voucher to watch the digital screening; however refunds for your in-theatre presentation are not refundable.

No. The in-theatre screening is separately ticketed. You will have to purchase an in-theatre screening ticket to attend the in-theatre presentation. The Q&A from the in-theatre presentation will, however, be simulcast in real-time at 9:45PM on November 10, 2021, to the digital audience. You may ask questions through the simulcast interface and there will be time dedicated at the end of the live Q&A for questions from the digital audience. A recording of the Q&A will be posted to the digital portal afterwards.

The Q&A from the in-theatre presentation will be simulcast in real-time at 9:45PM on November 10, 2021, to the digital audience. You may ask questions through the simulcast interface and there will be time dedicated at the end of the live Q&A for questions from the digital audience. A recording of the Q&A will be posted to the digital portal afterwards.

The screening will be presented with English subtitles for the Tagalog portions. Closed captions will be accessible via Captiview devices to allow personal viewing of closed captioned content.

Yes! The venue is committed to providing accessible environments, and made this a priority for their recent renovations. There is designated wheelchair seating in the cinema and a washroom on the main floor. Please let their friendly staff know if they can do anything else to help make sure you have a great experience at the movies. With an Access2Entertainment card, a patron can receive a complimentary ticket in addition to their regular-priced ticket for their companion.

Digital Screenings FAQ

Tickets go on sale at 10:00 AM on Wednesday, October 20th. Digital film screening tickets are available to purchase up until 10:00 PM on Friday, November 19 – ticket sales for digital film screenings stop 2hrs before the festival ends. Tickets for live eventspanels, and artist talks– are sold right up until the start time of the event.

Films become available to watch from 10:00AM November 10 to 11:59PM November 19. Insider VOD passholders can now access festival presentations until 11:59PM on Sunday, November 21. Ticket sales will end at 10:00 PM on Friday, November 19. This will ensure that  the last purchase-able tickets will have a 2 hour window to start their screening. Please note that if your screening goes past 11:59PM on November 19, you will still be able to complete the viewing as long as you don’t exit the player window or disconnect from the browser session.

Tickets to live events happening in the last 48 hours of the festival will still be available for sale right up until the start time for the live event. The 48-hour watch window only applies to digital screenings that can be watched asynchronously.

Visit our festival index and select the screening. Click the Buy Tickets link on the right-hand side of the film listing or visit “Box Office”. Short titles are organized into programmes that are meant to be watched all together. A window will pop up over our website from Elevent, our ticketing partner. Follow the on-screen check out instructions.

Click the link in your Virtual Access email and you will be taken to our CineSend portal. Or, you can go to watch.reelasian.com and enter the 9-digit access code that is included in the Virtual Access email. 

Yes. You can give them the 9-digit voucher code you will get in the Virtual Access email for them to log in to watch.reelasian.com. The 9-digit code (and the link in the Virtual Access email) can only be redeemed once.

In your ticket confirmation email, you will see instructions for “Ticket Holders”. If there is a live event included with your screening, a “Live Event” button will appear on the play page on watch.reelasian.com. Click it just before the live event is set to begin. We encourage you to participate in the live event using the chat function to ask questions. If you miss the live event, it will be uploaded to the portal as bonus content on the play page. Check out the Live Events Listing page for the schedule and video tutorial.

Yes. If you missed the live Q&A, a video recording will be available on watch.reelasian.com as bonus content the day after it has aired. The footage will also be uploaded as an archive to our YouTube channel in the following weeks.

Go to watch.reelasian.com and enter the same log-in credentials associated with your Elevent purchase under Member Login. You will see all the festival selections and can watch them in unlimited video-on-demand. You also have participant-level access to all the Reel Ideas sessions – which means you can chat and ask questions of the presenters. Reel Ideas sessions are appointment-viewing only and are scheduled at specific dates and times. Navigate to one that is about to start and click on the Live Event button.

Go to watch.reelasian.com and enter the same log-in credentials associated with your Elevent purchase under Member Login. You will see all shorts films in the festival selections and can watch them in unlimited video-on-demand.

Short films are grouped together in programming streams based on theme and subject matter and meant to be viewed consecutively.  

Your Industry Access Package comes with six (6) vouchers for digital screenings. Simply navigate to the screenings you want to use your vouchers for, click Buy Tickets and login to Elevent using the email associated with your purchase (or the email at which you were invited to receive a complementary pass). Redeem your voucher following the on-screen instructions. If you are redeeming during the festival, you can click on the link in the window to watch right away, or if you are redeeming in advance, you will get an email with a link that you can click on once the film becomes available.

Your Industry Access Package also comes with participant-level access to all Reel Ideas sessions – which means you can chat and ask questions to the presenters. Reel Ideas sessions are appointment-viewing only and are scheduled at specific dates and times.

To access a Reel Ideas session, search the event you would like to attend and click Buy Tickets. Use the discount code received in your order confirmation email at check-out. Just ahead of the scheduled session time you will receive a Virtual Access email. Click on the watch link to be redirected to our online screening portal. Click on the Live Event button to join the session. 

Your Five for 25 Package comes with five (5) vouchers for digital screenings. Visit the film index and select the screenings you want to use your vouchers for, click Buy Tickets and login to Elevent using the email associated with your purchase (or the email at which you were invited to receive a complementary pass). Redeem your voucher following the on-screen instructions. If you are redeeming during the festival, you can click on the link in the window to watch right away, or if you are redeeming in advance, you will get an email with a link that you can click on once the film becomes available. 

Your Reel Ideas pass gives you participant-level access to all Reel Ideas sessions – which means you can chat and ask questions to the presenters. Reel Ideas sessions are appointment-viewing only and are scheduled at specific dates and times. To access a Reel Ideas session, log in at watch.reelasian.com using the same email and password associated with your Elevent account at time of purchase. Just ahead of the scheduled session time, you will see all the Reel Ideas sessions; navigate to the one about to start and click on the “Live Event” button.

We acknowledge that certain communities face economic barriers to access. We have set aside 10% of our available tickets at a lower price to improve access to ticketing. These tickets are available for $3.99 + 50¢ service fee for a total of $4.49. Quantities are limited so we ask that you only claim one of these tickets if you identify as one of these communities:

  • Student
    Currently enrolled in an educational institution, including post-secondary students and mature students; or a self-identified participant in an alternative school outside of the traditional school system
  • Senior
    An individual aged 65 years or older, on a fixed income or retired
  • Arts Worker
    Someone whose primary income is derived from the practice, creation, or curation of art in any discipline, including arts administrators
  • Un(der)waged
    Anyone whose income is non-existent, inconsistent, or precarious; including gig workers and those working in the underground economies, or those whose labour is not recognized by a wage

You will receive an email confirmation from Elevent, as well as a Virtual Access email an hour before the film becomes available. Since almost all of our films become available at 10:00 AM on November 10th, if you have bought tickets to several different films, you will receive multiple Virtual Access notices at 10:00 AM on November 10th.

Films will be available starting 10:00 AM on Wednesday, November 10th. If you buy tickets after this, you can click the watch link in the email received after purchase to be taken immediately to our Cinesend portal where you will be able to watch the film.

In general, you have 48hrs to complete your film watching after you click the link; however if you click the link within the last 48hrs of festival film availability (i.e. after 11:59 PM on Wednesday, November 17, 2020), you will have less than 48hrs to start watching the film.

As long as you start watching the film while it’s still available, you won’t be cut off even if your watch time goes past 11:59 PM on November 19, 2020. HOWEVER, if you pause the film after it becomes unavailable, you will NOT be able to restart.

Yes – Accessibility symbols will be shown for digital screening and/or live events that contain closed or open captioning, English subtitles, and ASL interpreting.

Reel Asian Film Festival has arranged for Active Listeners to be available during a 3 hour time slot every day of the festival at a drop in basis everyday of the festival via Zoom or by phone. All discussions are confidential. When you click on the Zoom link you will be held in the waiting room in case there is already a patron in session with an Active Listener. The Active Listener will simply message you communicating when they will be available to talk. View the schedule and find more info here.

Everyone has the right to fair and equitable treatment. We endeavour to bring people together in a safe environment.

This code of conduct will apply to all who attend and participate in any of Reel Asian’s programming. Everyone, including staff, members, volunteers, invited delegates and members of the public, has the right to express their opinions free of harassment, discrimination, sexism, and threatening or disrespectful behaviour—either in-person or online—from others. This could include but is not limited to:

  • offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, physical acts, disability, physical appearance, race, ethnicity, national identity or religion;

  • deliberate intimidation;

  • harassing photography;

  • sustained disruption of talks or other events;

  • inappropriate messages

We reserve the right to refuse entry or revoke accreditation to Reel Asian events and venues including online spaces that Reel Asian hosts without notice for those who engage in such conduct. Staff are always present and identify themselves at the beginning of each online event. If you experience a violation of this Code of Conduct at the Festival, please alert staff immediately and it will be handled in a respectful and swift manner. Concerns can also be sent to webconduct@reelasian.com.

Yes, but because we use different service providers, you have to check out separately. Our merch store uses Shopify while our ticketing service is powered by Elevent – they each have their own shopping cart.

Your Shopify cart with merch items will appear on the right-hand side of the screen and use this symbol:

Your Elevent cart with tickets will appear either in the upper-right of your screen using this symbol:

or in the lower-right of your screen using this symbol:

Upon checkout, you must input your 14-digit code under the EXTRA CODE field on Elevent. Please note that you must be logged in to your Elevent account associated with your sponsorship to access your Sponsor Extras.

Technical Support

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Windows 7, Windows 8.1 or Windows 10.

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

Mac OSX 10.12 or later.

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Yes, you can watch content using Chrome on Android 6.0 or later.

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand side of the player.

If you have AppleTV, simply search “Reel Asian” in the search bar and you’ll find us. Open the app and click download. Once downloaded, you will be redirected to the home screen where you can enter your voucher code for your film, or login under “Member Login” if you hold an Insiders Tier Pass.

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

As per request of our distributors, all digital screenings for the festival are geo-blocked to Canada. Using a VPN connection may prevent you from streaming the film, as it attempts to circumvent the platform’s geo-blocking features. If you are experiencing issues, please disconnect from your VPN and connect to your regular network instead.

Yes. If you do not have a wireless method to view the screening on your TV, you can plug an HDMI cable from your computer, laptop, or mobile device into your TV’s HDMI port.

​Some older Apple devices and browsers such as Safari and Internet Explorer have third-party security plug-ins or extra security features enabled that cause issues when purchasing tickets on our website. If you’re experiencing problems adding a ticket to your cart in the pop-up window on our website, you can go directly to our ticketing homepage on Elevent by clicking here. You can use the search bar to find the specific event or film you wish to purchase tickets for. Follow the on-screen prompts on the right-side ‘Shopping Cart’ window.   ​

Open Tickets Cart