Tickets go on sale at 10:00 AM on Wednesday, October 19, 2022.

In-theatre screening tickets are available to purchase up until 20min after the scheduled start time of the show – either in-person at the venue box office, or from your mobile device while standing in the lobby! Same-day/rush availability is not guaranteed and we strongly encourage you to purchase your tickets in advance.

With the dissolution of the Ontario Film Review Board, it has become the responsibility of film presentation organizations to formulate and adhere to their own self-regulated guidelines for recommended audiences. Reel Asian uses the following ratings:

• G – General Audiences Programmes are suitable for audiences of any age.
• PG – Parental Guidance Programmes may contain themes or depictions where parental guidance is suggested for young audiences aged 12-17. This may include but is not limited to depictions of smoking, alcohol consumption, casual nudity, or implied sexual activity; or coarse language/swearing in dialogue.
• AA – Adult Audiences Programme contains mature themes or depictions more suitable for 18+ audiences. This may include but is not limited to depictions of illicit drug use, explicit sexual activity, violence, self-harm, or trauma.

Reel Asian endeavours to include content advisories for all AA-rated programmes, and PG-rated programmes if they are warranted. For content we deem to be especially triggering, we will include a link to peer support resources. The rating and any advisories are listed in the programme guide, on the website, and on-screen before the programme begins.

If the film or programme detail page shows two ticket options, click on the IN-PERSON TICKETS button – if only one TICKETS button is available, it means the title is ONLY available as an in-theatre screening. A pop-up window powered by Elevent will appear. From there, you can pick a section – if you need wheelchair-accessible or step-free seating, choose the Accessible section. You can then select however many tickets you want (up to 10 for regular seating, up to 2 for accessible seating).

You are then prompted to pick your seats. Almost all screenings at the festival this year have assigned seating, reflecting a change in how festivals operate and audience preferences. No more rushing to arrive early to get the best available seats – you select where you want to sit when you buy your ticket!

The venue box office at each venue opens an hour before the first screening of the day at that venue and stays open until 30 minutes into the last screening of the day at that venue. Same-day/rush tickets for each screening are available from an hour before that screening’s scheduled start time to 20 minutes into that screening but ticketholders arriving after the screening has started are seated at the discretion of festival staff and subject to availability. Venue box offices only accept credit cards or cash for payment.

The venue box office at TIFF Bell Lightbox also serves as the festival box office, selling advance tickets to all ticketed festival screenings and live events taking place over the entire festival during the days and hours in which it is open. The festival box office only accepts credit cards or cash for payment.

Only at shows that are explicitly noted as having open seating. Seating for almost all festival shows is assigned. Seat changes will not be permitted and guests are required to sit in their reserved seat for the duration of the movie, and not sit in empty seats or rows.

You must be in your seat by the screening’s scheduled start time or we reserve the right to void and resell your ticket. Latecomers will be seated at the discretion of the festival and subject to available seating. You will not be refunded if we are unable to seat you due to your tardy arrival.

While we encourage guests to be vaccinated, there is no requirement to be and no proof of vaccination is required. All staff and festival volunteers in public-facing roles have provided proof of vaccination and will remain masked at all times. We will be actively offering KN95 masks to guests as they enter the theatres, but masking is not required at any festival venue.

These policies are subject to change in accordance with public health measures that may be enacted or in force at the time of the festival.

Your In-Theatre 4-Pack Package comes with four (4) vouchers for in-theatre screenings. Visit the film index and select the screenings you want to use your vouchers for, click Buy Tickets and login to Elevent using the email associated with your purchase (or the email at which you were invited to receive a complementary 4-Pack). Redeem your voucher(s) following the on-screen instructions. If you are redeeming in-person during the festival, please advise the Box Office agent that you want to redeem your 4-Pack.

We acknowledge that there may be economic barriers to access. We are offering Equity Access Tickets with a $2 discount off all ticket prices – and FREE tickets for in-person daytime screenings – to improve access to ticketing.  Equity Access Tickets are available for both in-theatre and digital screenings. We ask that you only claim one of these tickets if you identify as one of these communities:

• Student
  Currently enrolled in an educational institution, including post-secondary students and mature students; or a self-identified participant in an alternative school outside of the traditional school system
• Senior
  An individual aged 65 years or older, on a fixed income or retired
• Arts Worker
  Someone whose primary income is derived from the practice, creation, or curation of art in any discipline, including arts administrators
• Un(der)waged
  Anyone whose income is non-existent, inconsistent, or precarious; including gig workers and those working in the underground or unrecognized economies, or those whose labour is not recognized by a wage

To access these tickets, simply select from the 2022 Equity Access category of available tickets after choosing a showtime (and section, if choosing an in-theatre showtime). Equity Access Tickets are limited to two per showtime. You will be asked at check-out to select which equity access group you identify as – this information will be anonymized before being analyzed in aggregate.

No. Digital screenings are separately ticketed. If you have purchased a ticket to an in-theatre screening and end up missing the event for some reason, please contact boxoffice@reelasian.com and we may, at our discretion, provide you with a voucher to watch the digital screening if one is available; however refunds for your in-theatre presentation are not refundable.

No. In-theatre screenings are separately ticketed. You will have to purchase an in-theatre screening ticket to attend an in-theatre presentation. 

In-theatre screenings will be presented with open captions with few exceptions – refer to individual film pages for accessibility notes.

We will be offering ASL interpretation and live-captioning for the intro and Q&A at five keystone events:

• the Opening Night Gala at 7:00PM on Wednesday, November 9, 2022
• the Live Pitch Finale at 3:00PM on Sunday, November 13, 2022
• the Centrepiece Gala at 7:30PM on Sunday, November 13, 2022
• the Reel Ideas Live Panel at 7:00PM on Saturday, November 19, 2022
• the Festival Closing Night Gala at 7:00PM on Sunday, November 20, 2022

These efforts are part of an evolving programme to broaden accessibility and outreach to the d/Deaf and disabled communities, particularly those who also identify as part of an Asian community. We plan on expanding access at the festival year by year.

Yes! The festival is committed to using accessible screening venues. Please choose the Accessible section after selecting an in-person showtime. You will be prompted to select seats in the accessible areas of the theatre – spaces for wheelchairs are designated with the wheelchair symbol and all other seats are marked as stepfree.

As part of our accessibility programme, you will be asked if your seat selections are for a companion to someone using a wheelchair – you can choose to have companion seats refunded (refunds have to be processed after the screening takes place but you can request a refund when you select the seat). As part of our wraparound care, you will be asked at check-out for details about your incoming & outgoing paratrans arrangements so we can have a festival volunteer meet you at your drop-off point on your way in and escort you to your pick-up point on your way out.

We will also ask you for a contact number in case you do not show up when we are expecting you – your seats/spaces will be held no matter when you show up; we just want to have a way to check to see if you’re still coming! Finally, there is an opportunity to let us know if you have other accommodations you want us to know about to better serve your needs.

Tickets go on sale at 10:00 AM on Wednesday, October 19, 2022.

Digital film screening tickets are available to purchase up until 10:00 PM on Sunday, November 20, 2022 – ticket sales for digital film screenings stop 2hrs before the festival ends.

If the film or programme detail page shows two ticket options, click on the ONLINE SCREENING TICKETS button – if only one TICKETS button is available, it means the title is NOT available as a digital screening. A pop-up window powered by Elevent will appear.  You can then select up to one digital screening ticket.

Not all features are available for digital presentation. All shorts are available digitally but only through a Shorts VOD Pass – just $20! – where you can watch shorts either in-programme or individually. Buy now!

Films become available to watch across Canada from 10:00AM November 14 to 11:59PM November 20, except where explicitly noted otherwise. Once you click play, you have a 48-hour watch window to complete your viewing. Ticket sales will end at 10:00PM on Sunday, November 20. This will ensure that the last purchase-able tickets will have a 2 hour window to start their screening. Please note that if your screening goes past 11:59PM on November 20, you will still be able to complete the viewing as long as you don’t exit the player window or disconnect from the browser session. 

You will receive a Virtual Access email around 9:00AM on Monday, November 14, 2022. Click the link in your Virtual Access email and you will be taken to our CineSend portal. Or, you can go to watch.reelasian.com and enter the 9-digit access code that is included in the Virtual Access email. 

Yes. You can give them the 9-digit voucher code you will get in the Virtual Access email for them to log in to watch.reelasian.com. The 9-digit code (and the link in the Virtual Access email) can only be redeemed once.

The live Q&A experience is reserved for attendees of the in-theatre presentation. We will be offering pre-recorded digital filmmaker interactions that provide an analogous, but different experience. These interactions will offer more in-depth and nuanced conversations that the time constraints of a live post-screening Q&A cannot provide.

Go to watch.reelasian.com and enter the same log-in credentials associated with your Elevent purchase under Member Login. You will see all the available festival selections and can watch them in unlimited video-on-demand.

Go to watch.reelasian.com and enter the same log-in credentials associated with your Elevent purchase under Member Login. You will see all shorts films in the festival selections and can watch them in unlimited video-on-demand.

Short films are grouped together in programming streams based on theme and subject matter and designed to be viewed in-programme; however you can also watch shorts individually.

We acknowledge that there may be economic barriers to access. We are offering Equity Access Tickets with a $2 discount off all ticket prices – and FREE tickets for in-person daytime screenings – to improve access to ticketing.  Equity Access Tickets are available for both in-theatre and digital screenings. We ask that you only claim one of these tickets if you identify as one of these communities:

• Student
  Currently enrolled in an educational institution, including post-secondary students and mature students; or a self-identified participant in an alternative school outside of the traditional school system
• Senior
  An individual aged 65 years or older, on a fixed income or retired
• Arts Worker
  Someone whose primary income is derived from the practice, creation, or curation of art in any discipline, including arts administrators
• Un(der)waged
  Anyone whose income is non-existent, inconsistent, or precarious; including gig workers and those working in the underground or unrecognized economies, or those whose labour is not recognized by a wage

To access these tickets, simply select from the 2022 Equity Access category of available tickets after choosing a showtime (and section, if choosing an in-theatre showtime). Equity Access Tickets are limited to two per showtime. You will be asked at check-out to select which equity access group you identify as – this information will be anonymized before being analyzed in aggregate.

You will receive an email confirmation from Elevent, as well as a Virtual Access email around 9:00AM on Monday, November 14, 2022. Since all of our digitally-available films become available at 10:00AM on November 14th, if you have bought tickets to several different digital films, you will receive multiple Virtual Access notices at 9:00AM on November 14th.

Films will be available starting 10:00AM on Monday, November 14, 2022. If you buy tickets after this, you can click the watch link in the email received after purchase to be taken immediately to our CineSend portal where you will be able to watch the film.

In general, you have 48hrs to complete your film watching after you click the link; however if you click the link within the last 48hrs of festival film availability (i.e. after 11:59PM on Friday, November 18, 2022), you will have less than 48hrs to start watching the film.

As long as you start watching the film while it’s still available, you won’t be cut off even if your watch time goes past 11:59PM on November 20, 2022. HOWEVER, if you pause the film (or have to disconnect from the server) after it becomes unavailable, you will NOT be able to restart.

Yes – Accessibility symbols will be shown for digital screening and/or live events that contain closed or open captioning, English subtitles, and ASL interpreting.

Everyone has the right to fair and equitable treatment. We endeavour to bring people together in a safe environment.

This code of conduct will apply to all who attend and participate in any of Reel Asian’s programming. Everyone, including staff, members, volunteers, invited delegates and members of the public, has the right to express their opinions free of harassment, discrimination, sexism, and threatening or disrespectful behaviour—either in-person or online—from others. This could include but is not limited to:

• offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, physical acts, disability, physical appearance, race, ethnicity, national identity or religion;

• deliberate intimidation;

• harassing photography;

• sustained disruption of talks or other events;

• inappropriate messages

We reserve the right to refuse entry or revoke accreditation to Reel Asian events and venues including online spaces that Reel Asian hosts without notice for those who engage in such conduct. Staff are always present and identify themselves at the beginning of each online event. If you experience a violation of this Code of Conduct at the Festival, please alert staff immediately and it will be handled in a respectful and swift manner. Concerns can also be sent to webconduct@reelasian.com.

Yes, but because we use different service providers, you have to check out separately. Our merch store uses Shopify while our ticketing service is powered by Elevent – they each have their own shopping cart.

Your Shopify cart with merch items will appear on the right-hand side of the screen and use this symbol:

Your Elevent cart with tickets will appear either in the upper-right of your screen using this symbol:

or in the lower-right of your screen using this symbol:

Upon checkout, you must input your 14-digit code under the EXTRA CODE field on Elevent. Please note that you must be logged in to your Elevent account associated with your sponsorship to access your Sponsor Extras.

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Windows 7, Windows 8.1 or Windows 10.

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

Mac OSX 10.12 or later.

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Yes, you can watch content using Chrome on Android 6.0 or later.

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand side of the player.

If you have AppleTV, simply search “Reel Asian” in the search bar and you’ll find us. Open the app and click download. Once downloaded, you will be redirected to the home screen where you can enter your voucher code for your film, or login under “Member Login” if you hold a Festival VOD or Shorts VOD Pass.

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

As per request of our distributors, all digital screenings for the festival are geo-blocked to Canada. Using a VPN connection may prevent you from streaming the film, as it attempts to circumvent the platform’s geo-blocking features. If you are experiencing issues, please disconnect from your VPN and connect to your regular network instead.

Yes. If you do not have a wireless method to view the screening on your TV, you can plug an HDMI cable from your computer, laptop, or mobile device into your TV’s HDMI port.

​Some older Apple devices and browsers such as Safari and Internet Explorer have third-party security plug-ins or extra security features enabled that cause issues when purchasing tickets on our website. If you’re experiencing problems adding a ticket to your cart in the pop-up window on our website, you can go directly to our ticketing homepage on Elevent by clicking here. You can use the search bar to find the specific event or film you wish to purchase tickets for. Follow the on-screen prompts on the right-side ‘Shopping Cart’ window.   ​