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Thank you so much for becoming a Reel Asian Member!

And if you were already a Reel Asian member, please create an Elevent account here using the same email address that you received your invitation to. You have already been recognized as a member and you’re ready to use your membership items!

1. On your membership purchase confirmation page you would have seen your membership benefits listed on the right hand side. You can start using your items right away or you can do so through your confirmation email.

2. If you are a SUPPORTER, PARTNER, CHAMPION, OR PATRON, you must redeem your virtual subscription to be able to access our festival for participant access to Reel Ideas sessions and/or unlimited VOD screenings.

You can use your Elevent login under ‘Member login’ at watch.reelasian.com to access the festival at any time during the festival dates.

3. If you are a FRIEND, SUPPORTER, or PARTNER, you have a ticket package that you can apply to any screenings of your choice. You can do that from the confirmation page, your confirmation email, or in your Elevent account.

4. Lastly, no matter what your membership level is, you will see your Pay it Forward Package under extras. These codes are shareable and meant to be distributed among your friends and family to experience the festival with you (at a distance).

1. To return to your Pay it Forward package, click YOUR EXTRAS on your account page.

2. Each “extra” has a unique code, which you can export into an excel sheet for easy sharing. Simply scroll down and click EXPORT.

Each code has a one-time use to be applied to the associated Package or Pass. You can send multiple codes to one guest or send one code per guest. It is up to you how you wish to distribute tickets.

3. When sending the code, make sure to include the link for *Member Journey: How do guests redeem a code* so they’re all set to enjoy the festival with you!

1. Start by registering for an Elevent account. You won’t be able to checkout without one!

2. If you received a Courtesy Tier Access Pass code, add one to your cart under PACKAGES.

If you received a Industry Tier Access and Reel Ideas Access Pass codes, add BOTH to your cart under PASSES.

If you received a 20% code, browse films here and select the film(s) you wish to watch. Add your ticket(s) to your cart.

3. Continue to checkout where you can either use a DISCOUNT CODE or an EXTRA CODE.

4. If you received a short code, enter the code under DISCOUNTS and click apply. If you received a nine-digit code, enter the code under EXTRAS and click apply.

5. Upon completing your purchase you will receive a confirmation email with a screening link. When you’re ready to watch, click that link and you will be directed right to your film to start watching!

If you are redeeming a Reel Ideas Access Pass or an Insiders Tier Access Pass, you will be asked to redeem your subscription on the confirmation page.

You MUST redeem your subscription to access watch.reelasian.com with your pass. Once activated, use your Elevent login under ‘Member login’ and enjoy!

1. Start by registering for an Elevent account. You won’t be able to checkout without one!

2. Find Reel Asian here and select the film you wish to watch or the live event you wish to attend. Add your ticket(s) to your cart.
Please note that ticket sales for digital screenings will end at 11:59 PM on Tuesday November 17, 2020. This is to ensure that the last purchasable ticket has a 48-hour watch window. You can still watch films until 11:59 PM on Thursday November 19, it’s just sales of tickets for digital screenings will stop. Ticket sales for our LIVE events – like Reel Ideas panels or our Scarborough Live Script Read – are unaffected and tickets to these events will remain available up until the start of the event.

3. Continue to checkout where you can either use a DISCOUNT CODE or an EXTRA CODE.

4. If you received a short code, enter the code under DISCOUNTS and click apply. If you received a nine-digit code, enter the code under EXTRAS and click apply.

5. Upon completing your purchase you will receive a confirmation email with a screening link. When you’re ready to watch, click that link and you will be directed right to your film to start watching!

How to access your benefits

PLEASE NOTE that voucher redemptions for digital screenings will end at 11:59 PM on Tuesday November 17, 2020. This is to ensure that the last redeemable voucher has a 48-hour watch window. You can still watch films until 11:59 PM on Thursday November 19, it’s just redemption of vouchers for digital screening tickets will stop.

Voucher redemptions for our Scarborough Live Script Read are unaffected and will remain redeemable up until the beginning of the event.

1.To access your ticket vouchers, you will need to either register or log-in to your Elevent account using the email address associated with your festival accreditation here.

2.Once you do so, you will be able to immediately see your ticket package when you log-in.

3. Click on Fulfill Package. This will take you to the Elevent homepage. Find RAFF here.

4.Search the screening you would like to use your voucher for and Add to Cart. You will see the price change reflect your Industry package vouchers.

5.Select the number of tickets (max. 1 per screening) and follow on-screen instructions on the right-hand Shopping Cart to complete your redemption. You will receive an order confirmation email once your purchase is complete. You do not have to redeem your vouchers all at once.

6. To access a Reel Ideas session, log in at watch.reelasian.com with your email and password under ‘Member Login‘ just ahead of the scheduled session time. You will see all the Reel Ideas sessions; navigate to the one about to start and click on the “Live Event” button.

How to access your benefits

1. After purchasing your Insider Pass, you will receive an email invitation from CineSend (hello@cinesend.com) to register for an Insider subscription. Click on Join to activate your account.

2. Once you activate your account, you will be able to log in to watch.reelasian.com under the ‘Member Login’ field using the email address associated with your Insider Pass.

3. You will be able to browse the available selection of films and start watching any time after they become available on November 12th at 10:00AM until November 19th at 11:59PM. Please note that the Opening Night film – DOWN A DARK STAIRWELL – will only be available to watch for a 24-hour period from November 12th at 7:00PM until November 13th at 7:00PM. 

4. To access a Reel Ideas session, log in at watch.reelasian.com with your email and password under ‘Member Login’ just ahead of the scheduled session time. You will see all the Reel Ideas sessions; navigate to the one about to start and click on the Live Event button. To see the Reel Ideas schedule, please visit our official Festival Schedule.

If you did not receive an email invitation to CineSend, please contact boxoffice@reelasian.com 

This “How To Virtual Festival” Guide is Generously Supported by Change Connect.

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