How to Virtual Festival Guide
A step-by-step guide on how to use your digital tickets and passes.
Thank you so much for becoming a Reel Asian Member!
1. On your membership purchase confirmation page you would have seen your membership benefits listed on the right hand side. You can start using your items right away or you can do so through your confirmation email.
2. Redeem your virtual subscription to be able to access your unlimited VOD festival access.
You can use your Elevent login under ‘Member login’ at watch.reelasian.com to access the festival at any time during the festival dates.
3. Most importantly, you will see your Pay it Forward Package under extras in your Elevent account. These codes are shareable and meant to be distributed among your friends and family to virtually experience the festival with you.
You have two (2) options:
OR
1. To return to your Pay it Forward package, click YOUR EXTRAS on your account page.
2. Each “extra” has a unique code, which you can export into an excel sheet for easy sharing. Simply scroll down and click EXPORT.
Each code has a one-time use to be applied to the associated Package or Pass. You can send multiple codes to one guest or send one code per guest. It is up to you how you wish to distribute tickets.
3. When sending the code, make sure to include the link for *Member Journey: How do guests redeem a code* so they’re all set to enjoy the festival with you!
1. Start by registering for an Elevent account. You won’t be able to checkout without one!
2. If you received a 3-pak or 5-pak 14-digit code, add one to your cart under PACKAGES.
If you received an Insiders VOD Access Pass codes, add to your cart under PASSES.
If you received the 20% Members Pay it Forward code, browse films here and select the film(s) you wish to watch. Add your ticket(s) to your cart.
3. Continue to checkout where you can either use a DISCOUNT CODE or an EXTRA CODE.
4. If you received a short code, enter the code under DISCOUNTS and click apply. If you received a 14-digit code, enter the code under EXTRAS and click apply.
5. Upon completing your purchase you will receive a confirmation email with a screening link. When you’re ready to watch, click that link and you will be directed right to your film to start watching!
If you are redeeming an Insiders VOD Access Pass, you will be able to access the festival at watch.reelasian.com by using your Elevent login under Member login. Enjoy!
1. Create an Elevent login using the same email address your invitation was sent to. This is where you access your shareable codes and the log-in you will need to watch the festival online.
2. Once you are logged in, on the right hand corner, drag your mouse over your name. You will see a drop down menu. Click ACCOUNT.
3. On the left hand side you will see a list of items. Click YOUR EXTRAS.
4. Your extras will display with the amount of Passes and Tickets outlined in the sponsorship agreement. Click VIEW CODES on the right hand side of your company/organization name.
5. To share your codes, please go to How to share your benefits.
6. To use your own Insiders VOD Pass for your own viewing, you can go directly to watch.reelasian.com beginning November 10 to access all festival programming by logging in with your Elevent login under ‘Member login’.
1. Go to your account page and click YOUR EXTRAS. On the right side of your extras package, click VIEW CODES.
2. Each “extra” has a unique code, which you can export into an excel sheet for easy sharing. Simply scroll down and click EXPORT.
3. Each code has a one-time use for one digital screening of your guest’s choice. You can send multiple codes to one guest or send one code per guest. It is up to you how you wish to distribute tickets.
When sending the code, make sure to include the link for instructions on *How do guests redeem a code* so they’re all set to enjoy the festival with you!
1. Start by registering for an Elevent account. You won’t be able to checkout without one!
3. Continue to checkout where you can either use a DISCOUNT CODE or an EXTRA CODE.
4. If you received a short code, enter the code under DISCOUNTS and click apply. If you received a fourteen-digit code, enter the code under EXTRAS and click apply.
5. Upon completing your purchase you will receive a confirmation email with a screening link. When you’re ready to watch, click that link and you will be directed right to your film to start watching! If you redeemed an Insiders VOD Pass, you will be asked to redeem your virtual subscription on the confirmation page. Once activated, you can watch the festival on demand at watch.reelasian.com by logging in under ‘Member login’ with your Elevent login.
1. Start by registering for an Elevent account. You won’t be able to checkout without one!
2. Find Reel Asian here and select the film you wish to watch or the live event you wish to attend. Add your ticket(s) to your cart.
Please note that ticket sales for digital screenings will end at 11:59 PM on Wednesday November 17, 2021. This is to ensure that the last purchasable ticket has a 48-hour watch window. You can still watch films until 11:59 PM on Thursday November 19, and just sales of tickets for digital screenings will stop. Ticket sales for our LIVE events are unaffected and tickets to these events will remain available up until the start of the event.
3. Continue to checkout where you can either use a DISCOUNT CODE or an EXTRA CODE.
4. If you received a short code, enter the code under DISCOUNTS and click apply. If you received a fourteen-digit code, enter the code under EXTRAS and click apply.
5. Upon completing your purchase you will receive a confirmation email with a screening link. When you’re ready to watch, click that link and you will be directed right to your film to start watching!
PLEASE NOTE that voucher redemptions for digital screenings will end at 11:59 PM on Wednesday November 17, 2021. This is to ensure that the last redeemable voucher has a 48-hour watch window. You can still watch films until 11:59 PM on Thursday November 19, it’s just redemption of vouchers for digital screening tickets will stop.
Voucher redemptions for live events are unaffected and will remain redeemable up until the beginning of the event.
1.To access your ticket vouchers, you will need to either register or log-in to your Elevent account using the email address associated with your festival accreditation here.
2.Once you do so, you will be able to immediately see your ticket package when you log-in.
3. Click on Fulfill Package. This will take you to the Elevent homepage. Find RAFF here.
4.Search the screening you would like to use your voucher for and Add to Cart. You will see the price change reflect your Industry package vouchers.
5.Select the number of tickets (max. 1 per screening) and follow on-screen instructions on the right-hand Shopping Cart to complete your redemption. You will receive an order confirmation email once your purchase is complete. You do not have to redeem your vouchers all at once.
6. To access a Reel Ideas session, log in at watch.reelasian.com with your email and password under ‘Member Login‘ just ahead of the scheduled session time. You will see all the Reel Ideas sessions; navigate to the one about to start and click on the “Live Event” button.
1. After purchasing your Insider Pass, you will receive an email invitation from CineSend (hello@cinesend.com) to register for an Insider subscription. Click on Join to activate your account.
2. Once you activate your account, you will be able to log in to watch.reelasian.com under the ‘Member Login’ field using the email address associated with your Insider Pass.
3. You will be able to browse the available selection of films and start watching any time after they become available on November 10th at 10:00AM until November 19th at 11:59PM.
4. To access a Reel Ideas session, log in at watch.reelasian.com with your email and password under ‘Member Login’ just ahead of the scheduled session time. You will see all the Reel Ideas sessions; navigate to the one about to start and click on the Live Event button. To see the Reel Ideas schedule, please visit our official Festival Schedule.
If you did not receive an email invitation to CineSend, please contact boxoffice@reelasian.com